Account Manager, Smb

pIn this role you drive the end-to-end SMB (small and medium-sized business) relationship, protecting margins and growing revenue through structured servicing, retention, and cross-sell. You manage ~200 merchants in a high-volume book, collaborating with a cross-functional team to onboard, qualify leads, and move opportunities through a defined playbook. You influence merchant adoption on partner platforms and uphold disciplined pipeline hygiene. This position offers a chance to impact merchants’ ability to compete like larger players in a global payments ecosystem. /pulligenerous paid time off /lilihealthcare coverage for you and your family /lilifinancial security resources /lilimental health support /lilibalanced hybrid work model /liliAcquire, manage, and deepen relationships with SMB merchants /liliPrioritize tasks and adhere to policies and procedures /liliQualify partner-sourced and AI-qualified leads and prioritize outreach /liliPresent onboarding and value propositions to merchants on partner platforms /liliHandle objections, close opportunities, and smooth PayPal acceptance /liliMaintain accurate activity, pipeline, and next-step records; ensure complete context on handoffs to Account Management /liliEngage with the team to propose solutions and improve efficiencies /liliContribute to solutions and drive process improvements /lili3+ years of relevant experience and a Bachelor's degree, or equivalent combination of education and experience /liliExcellent lead qualification and questioning skills /liliClear, confident communicator able to articulate value and handle objections /liliStrong pipeline hygiene and disciplined follow-up in a high-volume environment /liliAbility to hand off relationships with complete context to Account Management /liliExperience in sales, customer acquisition, or inside sales (preferred) /lilistrong communication /lilirelationship-building /liliproblem-solving /liliopportunity closing /li /ul #J-18808-Ljbffr