Front of the House Manager - Luxury Hospitality

ph3Job title: Front of House Manager - Luxury VIP Hospitality /h3 h3Location: Milan (Linate) /h3 h3Salary: € Competitive /h3 h3Date: ASAP /h3 pWe are seeking a bFront of House Manager /b to join an award-winning global leader in executive aviation hospitality, where excellence, personalization, and seamless service define every guest interaction.In this role, you will oversee the VIP Lounge operations, ensuring a world-class, highly personalized experience for high-profile clients.As the on-site leader during shifts, you will drive service excellence, team coordination, and operational efficiency, while upholding the highest standards of luxury hospitality. /p h3Key Responsibilities: /h3 ul liGuest Experience: Oversee meet-and-greet operations, lounge assignments, and personalized service from arrival to departure /li liTeam Leadership: Recruit, train, and develop staff to deliver 5-star service, conduct performance evaluations, and manage schedules /li liOperational Coordination: Supervise FB, Guest Experience, and Butler teams; ensure cleanliness, safety, and presentation standards /li liService Recovery: Handle guest complaints with professionalism and empathy, ensuring prompt resolution and documentation /li liCompliance: Adhere to organizational policies, health and safety standards, and maintain required records /li liLead the day-to-day operations of the VIP Lounge, ensuring exceptional service delivery in line with brand standards /li liServe as the primary point of contact for VVIP guests, managing requests, preferences, and feedback to create seamless, memorable experiences /li liAct as a hands-on leader, fostering a culture of anticipatory service, loyalty, and guest engagement /li /ul h3Key requirements: /h3 ul liEducation: Minimum High school diploma or official certification; valid driver’s license required /li liExperience: 5+ years in bluxury /bhospitality, with 1+ year in a supervisory/managerial role; multilingual skills preferred /li liPreferred background as hotel Front Office Manager and/or FB Manager, VIP Lounge Manager, Private Members Club Manager /li liLanguages: Fluent in bEnglish and Italian /b /li liTechnical Skills: Intermediate IT proficiency (MS Office, database management) /li liPersonal Attributes: Passion for hospitality, calm under pressure, detail-oriented, strong leadership and communication skills /li liAvailability: Flexible to work shifts, weekends, and public holidays /li /ul h3Ideal Candidate: /h3 ul liA polished, professional leader with a guest-oriented attitude and a strong sense of accountability /li liMultitasking, organizational, and time management skills to thrive in a fast-paced, high-end environment /li liCommitted to delivering WOW moments and capturing exceptional guest experiences /li /ul h3Job title: Front of House Manager - Luxury VIP Hospitality /h3 h3Location: Milan (Linate) /h3 h3Salary: € Competitive /h3 h3Date: ASAP /h3 /p #J-18808-Ljbffr