F&B Guest Experience & Reservation Manager

The icon of Milanese 5-star luxury hospitality with cosmopolitan flair. Park Hyatt Milano is the exclusive, elegant 5-star luxury hotel in the historic heart of Milan, overlooking the famous Galleria Vittorio Emanuele II and a few steps from Piazza del Duomo and the Alla Scala opera house. Epitomizing the hotel’s modern, innovative style, the 108 rooms and suites to offer guests an even more exclusive and personalized experience are refined, elegant spaces that highlight original architectural and design details that are distinctly Milanese. Always a meeting place for businesspeople, creative professionals, travelers and Milanese, the Park Hyatt Milano’s common areas include the exclusive gourmet restaurant Pellico 3 Milano with an innovative menu curated by Chef Guido Paternollo; the Mio Lab Cocktail Bar, a favorite spot for the ritual of the Milanese aperitif; and La Cupola, the focal point of life at the hotel, from breakfast to dinner. Unwind at AQVAM Spa or indulge in glamour at Beppe D'Elia’s Hair Jewelry Salon. Position: FB - G.E. Reservation Manager Direct Report: Director of Food Beverage Responsible for FB Reservations in all Outlets Floor Hostess Duties- FB Guests Satisfaction Responsible for: Ensure all Hight Standard sin FB Reservations Responsible to: Ensure Res. Details Hostess Duty in FB Main Duties and Responsibilities: Operational: Ensure Correct Procedure in Reservations FB All Commercial Proposal. Ensure Customer Required info by Phone ,Mail related to all FB Outlet. Ensure Correct Procedureof Web – Site Reservation- Events Section BOB Ensure Correct Procedureof all Mail regarding Events Ensure Responsible to talking clear about and accurate information, about every booker. Ensure the correct Guest Satisfaction Program, FB requests and Complaint Ensure Hight Standard in Communications Check Daily Operations in Outlets, according to the Manager. Meet Daily the HoD Ceck and Plan Program the Calendars of the Day Administrative Purchasing: Ensure Correct Payments Program (PM) Improve Adm Standard according to the Manager Ensure the Correct Standard Procedure of Purchasing Request according to the Manager Ensure the Correct Maintenance of Collateral Standard Financial IT according to the Manager Ensure Credit Card Authorization Policy Procedure, for Events FB Reservation Ensure the Correct Procedure of Safer Pay Link Ensure the Correct Procedure for Creation of Events Pay Master Bill Ensure and Improve IT Program Ensure the annual competitor set to be planned with DoFB AND Events Managers People HR Ensure Supervisor and Coordinator of Events Staff according to the Manger Ensure Hostess Reference Person according to the Manger Ensure Responsible of Events Grooming Rules Events Enforcement Ensure Responsible for Service Work Schedule according to the Manager Ensure Policy Program with DoFB Share The Monthly Budget Results according to the DoFB Business Commercial Ensure Correct and Up date Guest Database according to the Manager Ensure Event Promotional Mailing Communication according to the Manager Ensure Yearly Promotional Plan according to the DoFB Position Details Job Level: 2° Turismo-Federalberghi Employment Type: Full-time Salary Range: € 30.000 - € 34.000 gross per year / 14 months Hyatt Also Offers Employees: 12 free nights and discounted rates in all hotels of the group after three months of employment Complimentary staff cafeteria and laundry service Continuous learning and development opportunities ATM public transport service Corporate welfare benefits