Front of the House Manager - Luxury Hospitality
COREcruitment
Job title: Front of House Manager - Luxury VIP Hospitality
Location: Milan (Linate)
Salary: € Competitive
Date: ASAP
We are seeking a Front of House Manager to join an award-winning global leader in executive aviation hospitality, where excellence, personalization, and seamless service define every guest interaction.In this role, you will oversee the VIP Lounge operations, ensuring a world-class, highly personalized experience for high-profile clients.As the on-site leader during shifts, you will drive service excellence, team coordination, and operational efficiency, while upholding the highest standards of luxury hospitality.
Key Responsibilities:
- Guest Experience: Oversee meet-and-greet operations, lounge assignments, and personalized service from arrival to departure
- Team Leadership: Recruit, train, and develop staff to deliver 5-star service, conduct performance evaluations, and manage schedules
- Operational Coordination: Supervise F&B, Guest Experience, and Butler teams; ensure cleanliness, safety, and presentation standards
- Service Recovery: Handle guest complaints with professionalism and empathy, ensuring prompt resolution and documentation
- Compliance: Adhere to organizational policies, health and safety standards, and maintain required records
- Lead the day-to-day operations of the VIP Lounge, ensuring exceptional service delivery in line with brand standards
- Serve as the primary point of contact for VVIP guests, managing requests, preferences, and feedback to create seamless, memorable experiences
- Act as a hands-on leader, fostering a culture of anticipatory service, loyalty, and guest engagement
Key requirements:
- Education: Minimum High school diploma or official certification; valid driver’s license required
- Experience: 5+ years in luxury hospitality, with 1+ year in a supervisory/managerial role; multilingual skills preferred
- Preferred background as hotel Front Office Manager and/or F&B Manager, VIP Lounge Manager, Private Members Club Manager
- Languages: Fluent in English and Italian
- Technical Skills: Intermediate IT proficiency (MS Office, database management)
- Personal Attributes: Passion for hospitality, calm under pressure, detail-oriented, strong leadership and communication skills
- Availability: Flexible to work shifts, weekends, and public holidays
Ideal Candidate:
- A polished, professional leader with a guest-oriented attitude and a strong sense of accountability
- Multitasking, organizational, and time management skills to thrive in a fast-paced, high-end environment
- Committed to delivering WOW moments and capturing exceptional guest experiences
Job title: Front of House Manager - Luxury VIP Hospitality
Location: Milan (Linate)
Salary: € Competitive
Date: ASAP
#J-18808-LjbffrOfferta di lavoro pubblicata 2 giorni fa
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