IS&T Workplace Operations Senior Specialist

IS&T Workplace Operations Senior Specialist

Reference

FEND04414

Job title

IS&T Workplace Operations Senior Specialist

The position is based in Rome. The IS&T Workplace Operations Specialist reports to the IS&T Unit Director and operates within a global luxury Group, contributing to the delivery and evolution of the Digital Workplace services across multiple regions and business units. The role ensures a premium, seamless end‑user experience aligned with Maison and Group IS&T standards and governance. It requires strong coordination with central IS&T teams, regional IT functions, and corporate stakeholders to guarantee consistent service quality across the organization. This position is key in supporting high‑end corporate users, boutiques and executive environments.

Job responsibilities

• Support and execute strategies to maintain and build modern digital workplaces by integrating collaboration tools, communication platforms, and user‑centric technologies to enhance employee experience and productivity.
• Identify and implement emerging technologies and best practices to continuously improve the workplace environment, including sustainable IT initiatives.
• Continuously assess and improve user experience through usability testing, feedback collection, and training programs to ensure alignment with user needs and business objectives.
• Lead engineering, operations, and governance of workplace technologies (endpoints, collaboration tools, mobility services) across corporate offices and boutiques, ensuring alignment with Brand and Group standards.
• Act as the main technical escalation point, providing expert‑level troubleshooting for complex or critical issues and driving root‑cause resolution.
• Deliver high‑quality technical support for executive users and premium environments.
• Collaborate with central IS&T teams to contribute to architecture principles, governance, and strategic roadmaps.
• Drive local implementation of global workplace initiatives, ensuring proper integration and adoption.
• Ensure compliance with Group standards, lifecycle management, and workplace strategies.
• Participate in global projects, providing local insights and ensuring successful deployment.
• Coordinate with cross‑functional teams (Infrastructure, Security, Networking, Compliance, Retail IS&T) to ensure end‑to‑end service consistency.
• Support reporting activities, contributing to KPIs, SLAs, and service performance tracking.
• Provide technical leadership across Digital Workplace initiatives, including PoC, benchmarking, and architectural evaluation.
• Lead the rollout of new workplace tools in alignment with global roadmaps.
• Identify improvement opportunities and provide structured feedback to central teams.
• Define technical requirements and enforce engineering standards for vendors and service providers.
• Manage the full lifecycle of workplace devices (procurement, configuration, asset management, decommissioning) in line with Group policies.
• Ensure compliance with cybersecurity policies and secure configuration of all endpoints.
• Support audits, risk assessments, and the adoption of security initiatives.

Profile

• Bachelor’s or Master’s degree in information technology, Engineering, or related fields.
• Advanced degrees or certifications (e.g., ITIL, Microsoft, Apple) are a plus.
• 10+ years of experience in Digital Workplace, end‑user computing and IT operations support roles.
• Analytical mindset with attention to detail and ability to simplify complexity.
• Strong communication skills to bridge technical and end‑user stakeholders.
• Proactive attitude, autonomy, and ability to manage multiple priorities.
• Solution‑oriented approach and commitment to continuous improvement.
• Fluent in English and Italian (spoken and written).

Technical Skills

• Advanced expertise with Windows environments, including deep troubleshooting and configuration capabilities. MacOS proficiency is highly desirable.
• Mastery of the Microsoft 365 ecosystem (Teams, SharePoint, OneDrive, Exchange Online) with experience in governance, advanced troubleshooting, and performance optimization.
• Strong experience with MDM/EMM tools, preferred Workspace ONE.
• Solid understanding of corporate networking (LAN/WAN, VPN, Wi‑Fi, Active Directory) with ability to collaborate on architectural decisions.
• Expertise in videoconferencing and meeting‑room technologies used in luxury corporate settings.
• Solid understanding of endpoint security and compliance frameworks.

Additional information

LVMH is committed to non‑discrimination and respect of each person’s singularities. We recognize and recruit all types of talent.