Eus Service Manager (Ad & Vdi)

ph3EUS Service Manager (AD VDI) /h3 pAzienda: Outokumpubr/Tipo Lavoro: Full Timebr/Italy /p pbWe are looking for a Service Manager - End User Services, AD and VDI to take responsibility for service management, continuous improvement and development of services and solutions within Active Directory (AD) and Azure Virtual Desktop Infrastructure (VDI). /b /p pbIn this role /b, you will act as the single point of contact for business stakeholders and vendors regarding IT-related topics in your service area. /p h3Key responsibilities /h3 ul liManage daily IT service operations, vendor relationships, service budgets, forecasts and budget compliance /li liEnsure services are available, efficient and effective, while monitoring and reporting on service performance /li liDesign, optimize and troubleshoot AD-related services, including group lifecycle, OU structures, GPO assignments and access control hygiene /li liManage Azure VDI-related topics, including FSLogix profiles, performance, application packaging and delivery /li liDrive continuous improvement, harmonization and rationalization within the service area /li liChair Change Advisory Board (CAB) meetings and participate in other relevant CABs /li liMaintain service documentation, CMDB accuracy, software licenses and third-party service contracts, while mentoring specialists and sharing knowledge /li liOption for on-call if needed. /li /ul h3What we are looking for /h3 ul liB.Sc./M.Sc. in Computer Science, IT or equivalent industry experience /li li5+ years of experience in AD and/or VDI technologies and operations /li liITIL Foundation certification or similar service management experience /li liSolid understanding of AD DS, DNS, DHCP, GPO fundamentals, user/group administration, security and Azure VDI components /li liFluent English skills, analytical mindset, hands-on attitude and strong communication and cooperation skills /li /ul h3What Outokumpu offers /h3 ul liA key role in a global company and modern IT environment /li liOpportunity to develop and improve global end user services /li liCollaborative colleagues and support from the wider IT organization /li liOpportunities for learning, knowledge sharing and professional growth /li liFlexible working practices, including hybrid work /li /ul pFor more information about the position, please contact Head of End User Services, Satu Nuutinen via phone on 13 August between 9:00-10:00. /p pThe selected candidate will be required to pass a security clearance vetting and health check (including drug tests) before commencing employment. /p /p #J-18808-Ljbffr