Project Manager, Creative Operations

Project Manager, Creative Operations | MIK x Spotify Advertising Parental Leave Cover (August 2026 - February 2027)

6 months fixed term MIK x Spotify Advertising is seeking a contract Project Manager to join Spotify's IT Creative Operations team for a 6-month parental leave cover. We work collaboratively with brands and agencies to inspire, create, and scale creativity with Spotify-first thinking. In this role, you will lead production for top clients, optimise workflows, and partner with external creative vendors and internal cross-functional teams to deliver high-quality, scalable creative solutions. You will play a key role in supporting Spotify’s Sales teams by overseeing the end-to-end production of ad campaigns across digital, video, audio, and podcast formats. You will also identify opportunities to improve internal processes and drive operational efficiency. This role requires a proactive problem-solver who can balance client expectations with scalable production realities. The ideal candidate brings strong experience in ad production (audio experience is a plus) and operational strategy, with a proven ability to navigate complex workflows. You are confident in interpreting and communicating nuanced feedback across clients, podcast partners, internal stakeholders, and production vendors. This role reports to a London-based senior Project Manager on Creative Operations (part of Spotify’s Creative Lab).

What You’ll Do Lead end-to-end production for key accounts

– providing strategic guidance on creative, leading project planning and client communication, and driving long-term partnership success. Serve as the

production lead for ad campaigns

, including leading kick-offs, coordinating cross-functional teams, managing client-facing assets and materials, and delivering a high-quality client experience. Manage production vendor relationships

– overseeing performance, onboarding, billing, and resource capacity for external production partners. Drive scalability initiatives,

such as refining podcast workflows, operationalizing new ad formats, and overseeing production tools. Optimize processes

by identifying production bottlenecks and implementing strategic improvements. Champion automation and AI

, participating in broader initiatives to improve efficiency through emerging technologies. Maintain IT production infrastructure

(e.g., Asana, Coda) by troubleshooting systems and partnering with the Global Tooling team. Advise the Sales team

on SLAs, production processes, and creative policy guardrails.

Who You Are 5+ years of experience

in client-facing project or account management, with a strong track record of managing high-volume creative output. Proficient in Italian and English

both written and verbal . Extensive creative production experience

across multiple formats, including streaming audio, podcasts, and display. Operationally minded

, with a proven ability to identify inefficiencies and implement scalable solutions. Strategic thinker

who understands how creative execution drives advertiser growth. Skilled vendor manager

with experience in onboarding, performance management, and resource allocation. Expert at partnering with high-caliber clients

and diplomatically navigating project complexities to deliver actionable plans and clear stakeholder alignment. Adaptable multitasker

comfortable navigating ambiguity and handling unexpected project challenges. Tech & innovation-savvy

, with experience in utilizing automation and AI within creative workflows. Proficiency in Google Suite and project management tools (Asana preferred).

Where You'll Be This role is based in Italy (Milan preferred) We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home.