NOC Technician

ppLocation: Milan, Italy - Network Operations Center /p h3About the Role /h3 pAs a bNOC Technician /b, you will play a key role in delivering an excellent customer experience while supporting Vaultica's high standards of bservice availability, infrastructure reliability, and operational performance /b. /p pWorking within the bNetwork Operations Center (NOC) /b, you will monitor Vaultica's sites and services, act as a first point of contact for customers, and coordinate closely with Operations, Network, Cybersecurity, and other specialist teams to ensure incidents and requests are handled efficiently. /p ul liMonitor all Vaultica sites through electrical and mechanical monitoring systems, including bBMS /b /li liAct as a bfirst point of contact for customers /b, handling fault notifications, service requests, and operational enquiries /li liMonitor customer connectivity services and provide bremote support and configuration /b when required /li liMonitor bcybersecurity alerts /b and perform initial assessment and first-response actions /li liIdentify incidents and involve the appropriate internal specialist teams to support resolution /li liInitiate and manage bescalation processes /b when required /li liProvide technical end-user support, troubleshooting, and resolution of network-related issues /li liDocument NOC processes, procedures, incidents, and customer interactions in coordination with relevant company departments /li liEnsure accurate tracking and reporting of operational activities /li liMeet defined bKPOs and KPIs /b and comply with applicable operational standards and procedures /li liContribute actively to the company's bcontinuous improvement and quality processes /b /li liSupport effective communication and coordination between customers, Operations teams, and technical specialists /li /ul pDepending on operational requirements, you will work within a b24/7 Network Operations Center environment /b, including shift-based coverage where required. /p pWorking conditions and compensation follow local regulations and site agreements. /p ul liPrevious experience in a bData Center, Telecommunications, IT, Network Operations, or similar critical environment /b /li liGood understanding of bnetwork technologies and connectivity services /b /li liKnowledge of bcybersecurity principles and monitoring /b /li liFamiliarity with monitoring systems, ticketing tools, and operational escalation processes /li liStrong troubleshooting and analytical skills /li liStructured and methodical approach to problem solving /li liAbility to work effectively under pressure and manage critical situations /li liStrong customer-facing attitude and service mindset /li liAbility to work independently while collaborating effectively with cross-functional teams /li liComfortable working with technical systems, operational tools, and documentation /li libProfessional fluency in English /b /li liAvailability to work within a b24/7 shift structure /b, if required /li liOn-site role within a high-availability Data Center and NOC environment /li liFast-paced operational environment requiring strong attention to detail and responsiveness /li liClose interaction with customers, Operations teams, Network teams, Cybersecurity specialists, and external providers /li liStrict adherence to internal procedures, security requirements, and Health Safety standards /li liWork at the heart of a bmission-critical Data Center and Network Operations environment /b /li liGain exposure to networking, infrastructure monitoring, cybersecurity, and customer operations /li liBe part of a collaborative, international, and customer-focused team /li liContribute directly to service reliability and customer satisfaction /li liOpportunity for continuous learning and professional development /li /ul h3Equal Opportunity Statement /h3 pVaultica is committed to diversity and inclusivity in the workplace. /p /p #J-18808-Ljbffr