Head Waiter/Waitress - Bvlgari Hotel Milano

ph3Job Details /h3 pbJob Number: /b /p pbJob Category: /b Food and Beverage Culinary /p pbLocation: /b Via Privata Fratelli Gabba 7b, Milan, Italy, 20121 /p pbSchedule: /b Full Time /p pbRemote: /b No /p pbPosition Type: /b Non-Management /p pbPay Range: /b 26.000 - 27.000 euro /p h3Position Summary /h3 pServe food courses and alcoholic beverages to guests. Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability. Follow cycle time guidelines for all meals. Maintain cleanliness of work areas throughout the day. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Inspect the cleanliness and presentation all china, glass, and silver prior to use. Monitor and maintain the cleanliness of assigned tables including ensuring courses are cleared and tables are properly crumbed. Communicate with guests and other employees and ensure staff is working together as a team to ensure optimum service. Assist management in training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance is clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Support team to reach common goals. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. /p h3Safety and Security /h3 ul liReport work related accidents, or other injuries immediately upon occurrence to manager/supervisor. /li liFollow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. /li liComplete appropriate safety training and certifications to perform work tasks. /li liIdentify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel. /li liFollow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters). /li liUse proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury. /li liFollow policies and procedures for the safe operation and storage of tools, equipment, and machines. /li /ul h3Policies and Procedures /h3 ul liProtect the privacy and security of guests and coworkers. /li liFollow company and department policies and procedures. /li liMaintain confidentiality of proprietary materials and information. /li liProtect company tools, equipment, machines, or other assets in accordance with company policies and procedures. /li liEnsure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures. /li liPerform other reasonable job duties as requested by Supervisors. /li /ul h3Guest Relations /h3 ul liAddress guests' service needs in a professional, positive, and timely manner. /li liThank guests with genuine appreciation and provide a fond farewell. /li liWelcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. /li liAssist other employees to ensure proper coverage and prompt guest service. /li liActively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust. /li liAnticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. /li liProvide assistance to individuals with disabilities, including assisting visually, hearing, or physically‑impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones). /li liEngage guests in conversation regarding their stay, property services, and area attractions/offerings. /li /ul h3Communication /h3 ul liSpeak to guests and co-workers using clear, appropriate and professional language. /li liProvide assistance to coworkers, ensuring they understand their tasks. /li liTalk with and listen to other employees to effectively exchange information. /li liDiscuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property. /li /ul h3Assists Management /h3 ul liServe as a departmental role model or mentor by working alongside employees to perform technical or functional job duties. /li /ul h3Working With Others /h3 ul liSupport all co‑workers and treat them with dignity and respect. /li liPartner with and assist others to promote an environment of teamwork and achieve common goals. /li /ul h3Quality Assurance / Quality Improvement /h3 ul liComply with quality assurance expectations and standards. /li /ul h3Physical Tasks /h3 ul liRead and visually verify information in a variety of formats (e.g., small print). /li liStand, sit, or walk for an extended period of time or for an entire work shift. /li liMove, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance. /li liGrasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand‑eye coordination. /li liMove over sloping, uneven, or slippery surfaces. /li liMove up and down stairs and/or service ramps. /li liReach overhead and below the knees, including bending, twisting, pulling, and stooping. /li /ul h3General Food and Beverage Services /h3 ul liMaintain cleanliness of work areas throughout the day, practicing clean‑as‑you‑go procedures. /li liCommunicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. /li liFollow appropriate procedures for serving alcohol (e.g., TIPs (Training for Intervention Procedures), CARE (Control Alcohol Risks Effectively)). /li /ul h3Assists Management (Additional Duties) /h3 ul liCommunicate with guests, other employees, or departments to ensure guest needs are met. /li liEnsure staff is working together as a team to ensure optimum service to guests. /li /ul h3Greeting and Seating /h3 ul liThank every guest upon departure, invite them to return, and wish them a fond farewell. /li /ul h3Closing /h3 ul liCheck with captain or supervisor before leaving at end of shift. /li /ul h3Steps of Service /h3 ul liMonitor and maintain the cleanliness of assigned tables including ensuring courses are cleared according to department standards and tables are properly crumbed when appropriate. /li liCash handling tasks: handle all duties according to hotel policies, procedures, internal rules and standards. Conform to cash handling procedures at all times. /li /ul pAt Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. /p pDeveloped in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels Resorts, you join a portfolio of brands with Marriott International. bBe /b where you can do your best work, bbegin /b your purpose, bbelong /b to an amazing global team, and bbecome /b the best version of you. /p /p #J-18808-Ljbffr