ICT Application Specialist

Founded in Japan in 1917, YOKOHAMA Rubber Company Limited has a wealth of experience in various industries such as tyres, marine, aerospace and other industrial products as well as an impressive global distribution network covering all continents. YOKOHAMA Pneumatici S.r.l is an Italian subsidiary established to manage all the activities necessary to oversee the local tyres market.

By joining YOKOHAMA, the resource will be part of a young and ambitious company, fast growing in the automotive business. We are offering professional experience in an international environment and the opportunity to strengthen cross-functional collaboration skills

Role Overview

The ICT Application Specialist will join the ICT Team and support the maintenance, evolution, and daily operation of business applications, with a focus on ERP systems, mainly SAP Business One, in Operations-driven environments.

The role combines functional knowledge of ERP processes with technical skills and first-level IT support, acting as a key interface between business users, internal ICT teams, and external vendors.

Key Responsibilities

• Collect, analyze, and document business requirements related to ERP and operational processes, translating them into functional specifications.
• Support SAP Business One application, especially in Operations areas (Logistics, Distribution, Procurement, Sales).
• Act as first-level (L1) IT support for general IT and application-related issues, ensuring timely resolution and user assistance.
• Collaborate with business users to understand workflows, identify gaps, and propose system-based solutions.
• Support the design, implementation, and maintenance of integrations between ERP and other applications (e.g. B2B, CRM, WMS, reporting tools, third-party systems).
• Coordinate with external vendors and consultants for application support, enhancements, and issue resolution.
• Assist in testing activities, including test case preparation, execution, and data validation.
• Support change requests and minor enhancement initiatives, ensuring alignment with business priorities and agreed timelines.
• Provide user support and contribute to training activities to ensure correct adoption of system functionalities.
• Maintain application documentation, procedures, and user guidelines.

Requirements & Experience

• Bachelor’s or master’s degree in engineering or economics.
• 3-5 years of experience in IT Application Support, ERP Analyst, or Application Specialist roles, ideally within a multinational environment.
• Hands-on experience with SAP Business One in operations-driven environments (manufacturing, logistics, or supply chain).
• Good understanding of end-to-end business and ERP operational processes.
• Experience with basic application integrations (APIs, interfaces, data exchange, EDI)
• Working knowledge of SQL and relational databases; Power BI is a plus.
• Advanced use of MS Office tools and general IT awareness for first-level support.
• Strong analytical, problem-solving, and organizational skills; able to manage multiple tasks effectively.
• Good communication skills, capable of interacting with both business users and technical teams.
• Proactive and service-oriented, with a strong willingness to learn and grow within a team.

What you can expect at YOKOHAMA:

• Flexible working hours, from Monday to Friday
• Competitive pay package aligned with seniority and responsibilities
• Ticket Restaurant for each working day
• Young and dynamic work environment

We look forward to welcoming you to our team and achieving great things together!