Information Technology Specialist

pbPosition: IT Support Field Technician (Onsite ) /b /ppbLocation: Florence, Italy /b /ppbEmployment Type : Dispatch /b /ppbExperience : 4+ years /b /ppbLanguage Required: English (B2) Italian /b /ppbr/ppbCompany Overview /b: /ppAVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services. /ppbr/ppbPosition Overview: /b /ppWe are seeking an experienced b IT Support Field Technician /b to join our team inb Location: Florence, Italy /b The successful candidate will provide technical support, troubleshooting, and IT assistance to end users. This role requires someone with strong technical skills and a customer-focused approach. /ppbr/ppbKey Responsibilities: /b /pulliProvide bon-site /b and bremote desktop support /b for users, ensuring issues are resolved quickly and efficiently. /liliTroubleshoot and resolve hardware, software, and network-related issues. /liliInstall, configure, and maintain desktop systems, laptops, and peripherals. /liliEnsure the deployment of boperating systems, updates /b, and bsoftware packages /b. /liliWork with the IT team to resolve and escalate issues as needed. /liliPerform routine bsystem audits /b and ensure systems are up-to-date and secure. /liliProvide end-user training and technical documentation where necessary. /liliCollaborate with team members and manage support tickets for various internal stakeholders. /li /ulpbr/ppbRequired Skills Qualifications: /b /pullib2+ years /b of experience in bDesktop Support /b or similar roles. /liliStrong experience with bWindows OS /b, bMac OS /b, and bLinux /b environments. /lilibExperience with Active Directory /b for user management, group policies, and security. /liliProficient with bremote desktop tools /b and troubleshooting techniques. /liliExperience with bnetworking protocols /b (TCP/IP, DNS, DHCP). /liliStrong knowledge of bMS Office Suite /b and other productivity software. /liliExpertise in hardware diagnostics, repair, and replacements. /liliKnowledge of bsystem imaging /b and software deployment tools (e.g., SCCM, MDT). /liliFamiliar with bITIL /b processes for incident, problem, and change management. /liliStrong communication skills, with the ability to explain technical issues to non-technical users. /liliAbility to work independently, manage priorities, and meet deadlines in a fast-paced environment. /lilibFluency in English, Italian /b. /li /ulpbr/ppbMust Have Skills: /b /pullibCertification /b: bCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST) /b, or equivalent. /liliExperience with bcloud-based applications /b (e.g., Microsoft 365, Google Workspace). /liliKnowledge of IT security best practices and protocols. /li /ulpbr/ppbWhy AVASO Technology? /b /pulliJoin a bdynamic and innovative team /b with a global presence. /liliOpportunities for bcareer growth /b and bcontinuous learning /b. /liliCompetitive salary and bbenefits /b package. /liliWork with bcutting-edge technologies /b to shape the future of IT solutions. /li /ulpbr/ppbHow to Apply: /b /ppReady to take your career to the next level? Apply now by clicking the b\"Easy Apply\" /b button or send your resume to /ppbr/ppbAVASO Technology Solutions Equal Employment Opportunity (EEO) Statement /b /ppAVASO Technology Solutions (referred as “Avaso”) do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. Avaso is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavors. All employment decisions are based on qualifications, merit, and business need. /ppbr/p