Technical Support Engineer

Business Manager - Commercial & Operations

Noi di ABB aiutiamo le industrie a operare in modo più snello e pulito, e ogni persona qui contribuisce a rendere possibile tutto questo. Avrai la possibilità di assumere un ruolo di leadership, sarai supportato nella tua crescita e sarai orgoglioso dell'impatto che creeremo insieme. Unisciti a noi per contribuire a far funzionare ciò che fa funzionare il mondo.

Your Role And Responsibilities

Working in the Energy Industries division, based in eastern Europe, optionally worldwide, you will be cooperating with international teams to maintain the highest levels of customer satisfaction in our worldwide applied solutions for electrical power generation. Reporting to the Head of Product Support, you will perform various product and life cycle activities to assist in the development, launch, maintenance, and profitability of UNITROL, MEGATROL and SYNCHROTACT products.

The work model for the role is: hybrid (ideally within presence of current business locations).

• Technical support for ABB experts worldwide, ABB business partners and End customers with Salesforce as the CRM platform and participation in ensuring 24/7 availability of remote support line.
• Leading resolution teams and handling customer communication for support cases where different stakeholders (e.g., System experts, R&D, Quality) build a resolution team according to severity, complexity, and urgency.
• Leading and supporting type test activities, component specifications, life cycle solutions and product engineering etc.
• Supporting customers with grid code compliance studies (e.g., Power Factory, PSS/E, PSCAD) and digital transformation (e.g., cyber security, digital twin). Training and onboarding support can be offered in this matter.

Qualifications For The Role

• Bachelor or master’s in electrical engineering.
• Minimum 4 years of experience in field service or engineering with Power Generation System know-how, Embedded Software and Control Hardware plus Power Electronics (experience with excitation systems is preferred).
• Specific experience in grid code compliance studies is preferred.
• Fluency in English, any other languages are an asset.
• Proactive attitude to drive innovation and improvement.
• Proven organizational skills with the ability to handle multiple projects simultaneously.
• High sense of responsibility and commitment.
• High degree of intercultural awareness.

Costruire un futuro più pulito e intelligente richiede ogni tipo di mente: i curiosi, i coraggiosi e i creativi. Per questo accogliamo persone da ogni percorso e con ogni esperienza.

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