Business Analyst Business Banking Digital Channels & Onboarding
ING Bank N.V., Milan branch
Job Description
The Business Analyst Business Banking Digital channels & Onboarding, working as a Customer Journey Expert (CJE) in the Agile Organization, has end‑to‑end responsibility for the analysis, management and harmonisation of SMEs customer processes across ING SME acquisition products, commercial products, services and digital channels (App and Web). The role seeks to achieve a frictionless customer experience, improve process efficiency and reduce time to activation. It requires strong communication skills, full proficiency in written and spoken English, and the ability to collaborate effectively in a multifunctional and international environment. The Business Analyst also brings strong analytical skills and a proven capability to identify business requirements and translate them into functional requirements and technical specifications. He/She plays a key role in ensuring the success and target achievement of ING’s new business line, collaborating with all ING teams (Marketing, Product, Tech, Finance, Compliance, Operations, and others).
#J-18808-LjbffrOfferta di lavoro pubblicata 2 giorni fa
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