Service Technical Training & Systems Specialist

About the role

This role is responsible for driving continuous improvement across service operations, tools, and processes, acting as a key link between business, IT, and the service network. It requires a curious, proactive, and resilient individual who enjoys challenges and actively drives change within a dynamic service environment.

Location

The role is based in Assago.

What you’ll do

• Proactively gather feedback from the external service network (ISPs) to identify inefficiencies and opportunities in processes, tools, and procedures; pinpoint issues or bottlenecks and propose improvements and new ways of working.
• Assess feasibility of initiatives and build data‑driven business cases, promoting initiatives and securing alignment/buy‑in.
• Lead the development and implementation of business solutions (e.g., new tools).
• Act as key user of systems, ensuring alignment and integration across platforms.
• Support adoption by ensuring usability and effectiveness of solutions.
• Design and deliver training programs on tools and processes; independently prepare training materials (presentations, guides, technical content); monitor effectiveness.
• Manage issues related to connected appliances in cooperation with central support and development teams.
• Collaborate with international teams (IT support and development, HQ technical support).

Who you are

• Solid technical or operational background with exposure to projects or process improvement.
• Experience in a service environment, technical support, or service networks.
• Solid understanding of IT systems and business applications.
• Strong proactivity, continuous improvement mindset, and excellent communication and training skills.
• Assertiveness and stakeholder influencing ability.
• Comfortable working in dynamic and challenging environments.
• Strong problem‑solving skills.
• Fluent in English (required for interaction with international teams) and Italian.

Benefits

As part of the Electrolux Group, we will continuously invest in your development. There are no barriers to where your career could take you. We believe in fairness and inclusion. Salary is defined in a transparent way, considering experience, skills, and performance. The annual gross base salary starts from €37,500.00, depending on qualifications and experience. The role is covered by the Italian Metalworkers’ National Collective Labour Agreement (CCNL Metalmeccanici).