Assistant Store Director - Milan Sant'Andrea

ppDepartment: RETAIL OFFLINE /p pLocation: IT /p h3INTRODUCTION /h3 pAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. /p pWe aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. /p h3JOB PURPOSE /h3 pSupport the Store Director in leading the store to deliver exceptional sales, service, and operational excellence. Act as a role model for Burberry values, coaching and developing the team to provide a world‑class client experience while achieving commercial objectives. Deputise for the Store Director as required. /p h3RESPONSIBILITIES /h3 bLeadership People Development /b pSupport the Store Director in inspiring, leading, and developing a diverse team to deliver outstanding results in sales, service, and operational excellence. /p pAct as a day‑to‑day leader on the shop floor, setting pace and standards for client experience and sales performance. /p pProvide real‑time coaching and feedback to team members to build capability and drive continuous improvement. /p pAssistinidentifyingand nurturing internal talent, supporting succession planning and career progression within the store. /p pLead onboarding and integration of new team members. /p pDeputise for the Store Director when required, ensuring continuity of leadership and decision‑making. /p bClient Experience Brand Ambassadorship /b pChampion the Burberry Experience on the shop floor, ensuring every client receives a personalised and memorable journey. /p pManage client flow and floor coverage to maximise service standards and minimise wait times. /p pPartner with the Store Director to deliver training, briefings, and role‑plays that reinforce luxury service and clientelingbest practices. /p pBuild strong relationships with clients and support team members in developing their own client books and loyalty. /p pEnsure that visual merchandising and in‑store presentation reflect the brand’s identity and seasonal campaigns impeccably. /p bCommercial Performance Business Development /b pSupport the Store Director in driving sales, profitability, and KPIs to exceed targets. /p pTake ownership of designated product categories or initiatives, analysing performance, identifyingopportunities, and implementing actions to maximise results. /p pCollaborate with the Store Director and wider teams on commercial initiatives, events, and clientelingactivities. /p pContribute insights on local market trends and competitor activity to inform business decisions. /p bOperational Excellence /b pSupport the Store Director in ensuring all store operations comply with brand policies, procedures, and legal requirements. /p pOversee daily operational routines including inventory management, loss prevention, and stock integrity. /p pResolve customer issues effectively and escalat where appropriate. /p pAssistwith opening and closing procedures, ensuring security, POS accuracy, and operational readiness. /p pDrive use of digital tools and resources to enhance team communication and client experience. /p h3PERSONAL PROFILE /h3 pSignificant experience in a retail management or supervisory role, ideally within luxury fashion or premium retail. /p pProven ability to coach and develop high‑performing teams in a fast‑paced environment. /p pStrong understanding of luxury client expectations and the art of clienteling. /p pCommercially aware with the ability to analyse performance and identify growth opportunities. /p pExcellent communication, interpersonal, and problem‑solving skills. /p pAbility to act strategically and operationally while role‑modelling brand values. /p /p #J-18808-Ljbffr