Store Operations Manager - Milan

ph3Description /h3 pWe are looking for a passionate talent to build our customer experience. /p h3Mission /h3 pThe Store Operations Manager manages daily store operations, keeping inventory accurate and procedures running smoothly to support overall sales goals. Working within a retail excellence environment, this role organizes back-of-house activities, improves inventory efficiency, and serves as the main point of contact between the store team and Headquarters. /p h3Essential Duties and Responsibilities /h3 h3Inventory Control Stock Management /h3 pEnsure accurate stock movements, traceability, and product security by managing inventory records through internal systems. /p pPlan cycle counts, manage replenishments and seamlessly support omnichannel operational activities. /p pCoordinate stock keepers on daily and weekly tasks, optimizing and organizing back-of-house spaces for maximum efficiency. /p h3Business Store Support /h3 pSupport staff members and management by coordinating all in-store operational activities that drive sales and client experience. /p pMonitor operational KPIs, identify process improvements, and ensure all store operations align strictly with HQ guidelines and procedures. /p pMaintain continuous collaboration with HQ, actively supporting store launches, special projects, and operational initiatives. /p h3Training /h3 pTrain and onboard store staff on company tools, digital systems, and established operational procedures. /p h3Health, Safety Maintenance /h3 pEnsure the store is maintained in flawless condition by liaising directly with the company Maintenance Department. /p pGuarantee compliance with company Health Safety regulations and standards. /p h3Loss Prevention Operational Compliance /h3 pEnsure compliance with security and loss prevention standards /p pManage store operational procedures, including compliance with GDPR and standard operating protocols. /p h3Key Requirements /h3 ul liFluency in Italian and English. Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workforce. /li liDemonstrated experience in retail operations, stock management, or store administration within a premium retail environment. /li liStrong command of retail management systems and digital tools (e.g., Salesforce, Xstore, Stealth). /li liExcellent organizational, leadership, and analytical skills with a proactive, problem-solving mindset. /li liEffective time management, prioritizing tasks efficiently. /li liStrong team player. /li /ul pLocation: Milan /p pWe are looking for a passionate talent to build our customer experience. Please be informed that if your profile aligns with the role's requirements, Golden Goose may rely on one of our recruiting partners to reach out to you. For details on how we process your personal data, please refer to our Privacy Policy: Should you need any futher information, please feel free to get in touch /p pWe are an equal opportunity employer and passionately believe that our strength lies in people youniqueness We encourage applications from individuals of all backgrounds, experiences and perspectives. Because people are at the heart of everything we do. /p pIn alignment with our dedication to equity and EU Pay Transparency Directive, we ensure a non-discriminatory recruitment process based on objective, gender-neutral criteria. /p pWe focus entirely on equal pay for work of equal value, and we strictly do not request salary history from our applicants. /p pSalary Range: 35.000€ - 45.000€ RAL; 2° livello CCNL Commercio /p /p #J-18808-Ljbffr