Agentforce Forward Deployed Engineer

Job Category: Software Engineering

Job Details: Salesforce – leading AI CRM with the Agentforce platform, driving innovative workforce transformation.

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Ambition meets action. Tech meets trust. Innovation isn’t a buzzword – it’s a way of life. The world of work is changing, and we’re looking for Trailblazers passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level‑up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Overview of the Role

We’re looking for a highly accomplished and senior‑level Forward Deployed Engineer with 5+ years of experience to lead the charge on complex AI agentic deployments. This role demands a seasoned technologist and strategic partner who can design and develop bespoke solutions leveraging the Agentforce platform and other cutting‑edge technologies, lead technical engagements, and mentor junior peers. You’ll be the primary driver of transformative AI solutions, operating with deep technical mastery, unparalleled problem‑solving prowess, and a relentless focus on delivering tangible value in dynamic, real‑world environments—from initial concept to successful deployment and ongoing optimization.

As a Forward Deployed Engineer, you’ll be at the forefront of bringing cutting‑edge AI solutions to our most strategic clients. This isn’t just about coding; it’s about deeply understanding our customers' most complex problems, architecting sophisticated solutions, and leading the end‑to‑end technical delivery of innovative, impactful solutions that leverage our Agentforce platform and beyond. You’ll be a hands‑on leader, shaping technical strategy and ensuring successful outcomes.

Responsibilities

• Drive Tangible Outcomes through Hands‑On Implementation: Be responsible for the end‑to‑end technical delivery of complex AI solutions, personally writing critical code, configuring systems, and troubleshooting issues, while also guiding and reviewing the work of junior team members to ensure successful deployment and measurable business impact.

• Build Transformative AI Solutions: Take primary ownership of designing, developing, and personally implementing high‑quality, scalable production systems. This will involve architecting and deploying complex AI and LLM‑based intelligent agents and automated workflows on the Salesforce platform.

• Engineer Bespoke Agentic AI Solutions: Work directly with customers to design and build custom intelligent agents using the Agentforce platform, ensuring they precisely meet unique business requirements and integrate seamlessly with existing customer ecosystems.

• Data Configuration & Integration: Own the entire data lifecycle, from strategic design of data models to hands‑on building of efficient processing pipelines and establishing seamless integration strategies. Ensure data is always ready, optimized, and secure for advanced AI applications.

• Proactively Remove Technical Blockers: Identify, analyze, and directly resolve the most complex technical challenges during all phases of solution delivery, from data integration to model deployment and agent orchestration. Serve as the ultimate go‑to expert for unblocking progress.

• Drive Agentforce Innovation: Become a foremost expert in our innovative Agentforce platform, push its capabilities, lead the development of bespoke intelligent agents, automate intricate business processes, and craft intuitive user experiences. Your field insights will influence future product enhancements and strategic direction.

• Become a Trusted Strategic Partner: Embed yourself deeply with client teams to truly grasp their operational challenges and strategic goals. Translate nuanced needs into clear, actionable technical requirements and solution designs, building strong relationships as their primary technical advisor and leading technical discussions.

• Conduct Deep‑Dive Technical Debugging and Root Cause Analysis: Perform detailed analysis, debugging, and root cause identification for complex system interactions, data flows, and AI model behaviors to optimize performance, ensure reliability, and prevent recurrence of issues.

• Lead Rapid Prototyping and Iteration: Quickly develop proofs‑of‑concept and minimum viable products, often coding alongside client teams to demonstrate capabilities and gather feedback for iterative refinement, setting the pace for rapid delivery.

• Implement and Enforce Best Practices: Directly apply and evangelize engineering best practices for code quality, scalability, security, and maintainability across all deployed solutions, serving as a technical role model.

Required Qualifications

• 5+ years of experience in a hands‑on, end‑to‑end delivery role for high‑quality, scalable production solutions in a professional environment.

• Strong background in Computer Science or a related engineering discipline.

• Expert‑level proficiency in one or more programming languages (e.g., JavaScript, Java, Python, Apex).

• Extensive hands‑on experience building and deploying solutions with AI/LLM technologies, including integrating LLMs, applying advanced AI orchestration frameworks (e.g., LangChain, LlamaIndex), prompt engineering techniques, and experience with agentic frameworks.

• Deep expertise in data modeling, processing, integration, and analytics, with demonstrable proficiency in enterprise data platforms (e.g., Salesforce Data Cloud, Snowflake, Databricks, BigQuery).

• Significant direct experience with the Salesforce platform, including advanced configuration, customization, and complex development.

• Demonstrated entrepreneurship, a “get‑things‑done” attitude, and a focus on fast, impactful delivery, with proven ability to lead technical initiatives.

• Exceptional collaboration, communication, and presentation skills, both written and verbal, with the ability to articulate complex technical concepts to both technical and non‑technical stakeholders.

• Proven ability to lead technical engagements, mentor junior team members, and oversee technical aspects of projects.

• Ability to travel up to 60% of the time, as needed to customer sites.

Preferred Qualifications

• Extensive experience with Salesforce Data Cloud and/or Agentforce platform.

• Experience developing and deploying conversational AI solutions within highly regulated industries.

• Expert‑level experience with Apex and/or Python coding languages in a professional setting.

• Prior experience in a customer‑facing, hands‑on technical lead or architect role.

• Advanced Salesforce platform certifications (e.g., Platform Developer II, Application Architect, System Architect).

• Deep knowledge across Salesforce CRM (Service, Sales, and Marketing Clouds).

• Extensive experience with Salesforce Flows and Lightning Web Components (LWC), including complex custom development.

• Experience contributing to open‑source AI frameworks or libraries.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

Please submit a request via the Accommodations Request Form during the application or recruiting process. If you need a reasonable accommodation, let us know.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. We believe in equality for all and strive to create a workplace that’s inclusive and free from discrimination. Every employee or potential employee is assessed on the basis of merit, competence, and qualifications—without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or any other classifications protected by law. This policy applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. Know your rights: workplace discrimination is illegal.

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