Technical Sales Proposal - BREDA Service - Senior

ppFounded in 1914, Danieli is a world leader in the construction of plants and machines for the steel industry. The company has over twenty-five divisions and is renowned for innovation, team spirit, excellence and reliability. /ppWe are currently reinforcing ourb Danieli Breda /barea. /ppTo follow-up the after sales operation in terms of Customer assistance and consultancy in the maintenance of extrusion presses and forges and/or correction and upgrade of existing equipment. The duty includes not only the corrective action upon Customer call but also the approaching to preventive maintenance as well as any other improvement and upgrade based on experience gained by the business unit in other context/client. To take also care of periodical visit to all existing Customer - in co-ordination with the Product Master plans - to assist, consult, propose process improvements and collect production and operational data. /ph3Responsibilities /h3ulliPrompt response to Customer calls and claims; /liliPre-analysis of problem, and proposition of corrective measures; /liliOn Site intervention for rectification/repair direct work and/or advisory on work made by Customer; /liliPreparing Offers for Service intervention and supply of spare parts; /liliSharing of collected information and knowledge with the whole team and especially direct contact and co-ordination with the Product Master; /liliKeep periodical - direct and undirect - contact with all Customers; /liliCollect customer documentation and enquiries about claims and/or general observations; /liliPrepare offer/plans for servicing; /liliVisit Customer premises for servicing, direct work and/or advisory; /liliPrepare Reporting and provide full comprehensive feedback about Customer status of operations. /li /ulh3Technical Requirements /h3ulliEngineering/technical degree or high school diploma (metallurgical engineer will be preferred); /liliProven working experience of minimum 10 years within Installation and/or Servicing of/for Presses and Forges or CNC Machines. /liliGood knowledge of English (preferably second language, German or Spanish); /liliAdvanced MS Word skills proficient in MS Office /liliSolid capability in intervention/servicing in both Mechanical and EA Areas; /liliCad-One Cad; /liliConstruction Installation: Plant construction (specific for competence area); /li /ulh3Soft Skills /h3ulliCoherence and reliability; /liliCustomer orientation; /liliTeam spirit; /li /ulh3Other /h3pWe value diversity and are committed to fostering an inclusive work environment where everyone can fully express their potential. Discover more about Danieli Culture /ppThe company applies the National Collective Agreement for the Metalworking Industry. The gross annual salary for this position starts from € 52.500 and will be defined based on objective and neutral criteria, such as professional experience, skills, and the level of autonomy required by the role. /p /p #J-18808-Ljbffr