Night Manager - Bvlgari Hotel Milano

ph3Additional Information /h3 pbJob Number /b /p pbJob Category /b Rooms Guest Services Operations /p pbLocation /b Via Privata Fratelli Gabba 7b, Milan, Italy, Italy, 20121VIEW ON MAP /p pbSchedule /b Full Time /p pbLocated Remotely? /b N /p pbPosition Type /b Management /p pbPay Range: /b 30000 - 32000 euros /p h3Job Summary /h3 pServes as the property Manager on Duty and directs all property operations during the overnight shift. Ensures that the highest levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and completing tasks. /p h3CANDIDATE PROFILE /h3 h3Education And Experience /h3 ul liHigh school diploma or GED; 5 years experience in the guest services, front desk, housekeeping, or related professional area. /li /ul pOR /p ul li2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 years experience in the guest services, front desk, housekeeping, or related professional area. /li /ul h3CORE WORK ACTIVITIES /h3 h3Monitoring Property Operations /h3 ul liMonitors and ensures compliance with all Guidelines to Operations. /li liEnsures supervisors maintain adequate levels of department supplies. /li liEnsures all employees are in proper uniform and are properly groomed (grooming standards in employee handbook). /li liEnsures employees are working in a safe environment. /li liManages all period-end inventories. /li liDirects, monitors, and assists all overnight staff. /li liEnsures guest tracking scores and employee opinion survey goals are achieved. /li /ul h3Supporting Profitability and Revenue Goals /h3 ul liReviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. /li liAssists in the response and resolution of all guest issues received directly from guests or from Guest Relations. /li liAssists accounts receivable clerk in all aspects of job and in keeping all invoices due below 60 days. /li liMonitors that the supervisor is researching/processing all chargebacks and rebates on a timely basis. /li liAdministers plans and actions to keep chargebacks and rebates to a minimum. /li liEnsures all employees are adhering to proper cash handling procedures and monitors overage/shortages. /li liManages employee hours. /li liWorks with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues. /li /ul h3Managing and Conducting Human Resources Activities /h3 ul liPromotes participation in property safety-related programs. /li liMonitors employee attendance and records absences/tardiness. /li liPromotes teamwork and employee morale. /li liEnsures all employees are trained on specific aspects of their job and are aware of all resources to assist them in problem solving. /li liKeeps employees informed regarding new operational procedures, standards, or programs. /li liEnsures all employees have complete knowledge of emergency procedures. /li liEnsures constant communication takes place between employees, supervisors and management. /li liProvides orientation for new employees and ensuring all information is entered into computer. /li liHelps direct supervisors to achieve their own development goals. /li liEncourages employee relations through gifts, parties, outings. /li liCreates incentives that will promote better service and profit for the property. /li liAssists operations manager in processing employee payroll weekly. /li liSolicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns. /li liEnsures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process. /li liConducts annual performance appraisal with direct reports according to Standard Operating Procedures. /li /ul pAt Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. /p pDeveloped in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. /p /p #J-18808-Ljbffr