Senior Operations Manager

ppAt Blacklane, we are looking for a Senior Operations Manager to join us in bRome /b, Italy, on ab1-year fixed-term contract /b. In this role, you will scale operations across your designated European markets and help make us a preferred partner for our supply partners, including professional chauffeurs. You will balance supply and demand dynamics, strengthen partner engagement, and drive operational excellence while managing cost efficiency and profitability. You will report to the Head of Operations for our Europe Cluster. /p h3YOUR CHALLENGE: /h3 ul liDesign and implement strategies for supply partnerships in ground transportation services across your designated area to ensure guests receive high-quality service at an optimized cost level. /li liManage, negotiate, and continuously improve supply costs, quality metrics, and supply availability within your region, translating KPIs into clear operational actions. /li liOwn and actively manage supply pricing and margin performance, balancing supply and demand dynamics to meet profitability and fulfillment targets. /li liMake informed operational decisions in response to market fluctuations, including pricing adjustments and capacity allocation. /li liMaintain strong partner engagement and loyalty, particularly in supply‑constrained or low‑volume market conditions. /li liRepresent chauffeur insights and operational realities internally, ensuring their perspective informs strategy and product improvements. /li liContribute to shaping the global supply strategy. /li liDrive process improvements by collaborating with internal stakeholders across the organization to address operational opportunities and challenges. /li liUse data analysis and market insights to identify risks, improve forecasting accuracy, and support decision‑making. /li liPartner cross‑functionally with Sales, Marketing, Legal, Finance, Business Intelligence, and Product to align commercial, regulatory, and operational priorities. /li liBuild and maintain long‑term strategic relationships with supply and corporate partners. /li liPresent supply capabilities to key external stakeholders and represent Blacklane in partner discussions. /li liWork as a largely field‑based leader with regular travel to strengthen partnerships and monitor market conditions. /li liGrow, lead, and develop the team managing the chauffeur supply side in the region. /li liBuild strong analytical and relationship management capabilities within your team. /li liEnable clear data storytelling and performance ownership across markets. /li /ul h3ABOUT YOU: /h3 ul li5+ years of experience in strategy, operations, or a similar role in a dynamic environment. /li liA strong understanding of partnership management and relationship‑driven business models. /li liA highly analytical approach and the ability to interpret supply and demand dynamics and translate data into action. /li liExperience managing KPIs, margin performance, and operational roadmaps. /li liExcellent interpersonal skills and the ability to build trust quickly with partners and internal stakeholders. /li liExperience as a skilled negotiator, able to structure win‑win outcomes while protecting commercial performance. /li liComfort operating in uncertain and rapidly changing market environments. /li liExperience leading and developing teams. /li liThe ability to communicate insights clearly through data storytelling. /li liFluency in English and Italian. German is a plus. /li liAvailability for regular travel across the region (approximately 25‑40%). /li /ul h3Our Company Culture Values /h3 pBlacklane has grown from a two‑person startup in Berlin to a global team of over 300 people representing 54+ nationalities. Our culture is powered by our commitment to three core values: Care, Drive and Excellence. /p ul liCare - We are invested in each other's well‑being and professional growth. /li liDrive - We act with pace and determination. We are ambitious, committed to a growth mindset, and champion ownership and delivery. /li liExcellence - We understand our customers so we can exceed expectations. /li /ul pWe support our people through initiatives like Employee Resource Groups (ERGs), mentorship programs that bring our values to life. /p pWe welcome and actively support employees to create or join the communities that are important to them. /p h3Benefits /h3 ul li22 vacation days per year, increasing with tenure /li liYour Mental and Physical Health, no compromise with Nilo and Wellhub /li liContinuous learning through LinkedIn learning and LD budget /li liFair pay tailored to local markets. b€44,000–€66,000 /b /li liMystery Rides: Quarterly Voucher to enjoy personal trips around the world with Blacklane /li /ul pWe place great value on equal opportunities. Therefore, we welcome everyone to apply! We believe that being open about compensation is an important part of building trust and creating a fair candidate experience. Our reward strategy is built to support consistency, fairness, and clarity across the organization. Where an offer would sit within this range depends on objective factors such as role scope, relevant experience, critical skills, and internal consistency at the same level. It is not based on salary history or negotiation alone. Blacklane will never ask you to pay money towards any job application. Do not make payment to anyone pretending to be from Blacklane during your recruitment process. If you suspect any scam‑relevant activity, please talk to us as soon as possible. We're here to take care of you throughout the recruitment process. /p /p #J-18808-Ljbffr