Account Manager

At MainStreaming, we are on a mission to enable broadcasters, media and gaming companies transition to streaming video and offer their audience the best Quality of Experience. With our innovative solution we deliver live and on-demand video, integrating all operative phases for ingest, encoding, management and distribution.

The Role

We're looking for an experienced Account Manager to manage assigned accounts and establish new business in designated territories. You will be responsible for building and maintaining strong customer relationships, driving contract renewals, identifying upsell and cross-sell opportunities, and generating new business opportunities.

This role reports directly to the SVP of Revenue and requires presence in our Milan office.

Key Responsibilities

Account Management

• Manage and nurture relationships with assigned accounts
• Conduct regular customer meetings and reviews to understand business needs and satisfaction
• Lead contract renewals and negotiations
• Identify and execute upsell and cross-sell opportunities within existing accounts
• Ensure customer success and drive retention
• Maintain accurate records in CRM systems (Salesforce, HubSpot)

New Business Development

• Identify and qualify new business opportunities within assigned territories
• Proactively reach out to prospects via email, calls, and social platforms
• Build and nurture pipeline of qualified prospects
• Close new business deals in assigned territories

What We're Looking For

Experience

• 3+ years in account management, sales, or business development, preferably in technology/SaaS
• Experience managing mid-market accounts or a portfolio of customers
• Familiarity with video streaming, CDN, or media technologies is a plus

Skills

• Excellent communication skills, both verbal and written
• Fluent in English and Italian (required)
• Strong business development and lead generation skills
• Strong negotiation and contract management abilities
• CRM proficiency (Salesforce, HubSpot, or similar)
• Strong organizational and time management skills
• Proven ability to manage customer relationships and drive renewals

Personal Attributes

• Goal-oriented, self-motivated, and collaborative
• Strong relationship-building and problem-solving skills
• Comfortable in a fast-paced, technology-driven environment
• Detail-oriented with excellent follow-through on commitments
• Professional demeanor with strong organizational discipline

Reports To

SVP of Revenue

What we offer

• Salary range: 35.000-43.000€
• Flexible working hours.
• Access to E-Learning platform.
• Benefit Package

In MainStreaming you will be part of a dynamic, flexible, young, tight-knit and international environment and will have the chance to work in a company that values innovation, out of the box thinking, its employees and is committed to making the world a better place.

La ricerca è rivolta a candidati di ambo i sessi. I candidati interessati possono inviare un curriculum vitae con l'autorizzazione al trattamento dei dati personali ai sensi del D.Lgs 196/03 e “Codice in materia di protezione dei dati personali” e dell'art. 13 GDPR 679/16 – “Regolamento europeo sulla protezione dei dati personali”.