Front Office Agent - Melià Milano

ppDiscover a path without limits at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family. /p pMy MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages. /p pMy MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle. /p h3Mission /h3 pResponsible for the daily operations of the department, committed to achieving excellence in customer satisfaction. They work alongside the team to meet and exceed customer service expectations. /p h3Responsibilities /h3 ul liPersonalize each guest's interaction by using their name during conversations. /li liMaintain guest profiles to provide an accurate source of information on each guest’s needs and preferences, in compliance with local data regulations. /li liStay informed about potential VIPs arriving or visiting various hotel areas, ensuring they are welcomed and accompanied to their destination. /li liEfficiently handle all front desk administrative tasks, ensuring guest account accuracy and proper billing/credit card processing in line with local charge limit regulations. /li liEnsure all relevant information is promptly communicated to the front desk management team. /li liSeek continuous improvement in personal knowledge and skills, actively engaging with leadership in creating best practices for the front desk. /li liMaximize hotel sales and revenue by promoting upselling/cross‑selling. /li liEnsure guests receive a quick and efficient check‑in and check‑out process. When applicable, be knowledgeable about the digital check‑in process to assist guests accordingly. /li liWork under supervision while maintaining a courteous and helpful attitude toward both colleagues and guests, with strong communication skills, enthusiasm, and a willingness to learn. /li liUnderstand and exceed guest expectations and needs. /li liSupport, uphold, and enforce hotel service standards. /li liHandle all guest inquiries or requests politely and efficiently within an acceptable timeframe. /li liBe knowledgeable of the Brand philosophy and comply with the standards, operational and identity manuals that apply to the department. /li /ul h3Qualifications /h3 ul liUniversity degree or vocational training in Tourism, hotel management, or similar. /li liAdvanced proficiency in Italian and English. /li liAt least one year of experience in the same role. /li /ul pAt Meliá Hotels International, we are committed to bequal opportunities between women and men /b in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally. /p pWe promote our commitment to bequality and diversity /b, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that bdiversity and inclusion among our employees are essential for our success as a global company /b. /p pAdditionally, we support the sustainable growth of our industry through ba socially responsible team /b. In this sense, our motto is "bTowards a sustainable future, from a responsible present /b". Thanks to all our collaborators, we make it possible. /p pTo protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "bProtect Your Application /b" page. /p pIf you want to be "bVery Inspiring People /b", follow us on: /p /p #J-18808-Ljbffr