Front Office Agent

pulliServe as the first point of contact in the hotel lobby, assisting guests with any inquiries or requests. /liliWelcome and manage all walk-in guests efficiently and professionally. /liliSupport the Supervisors and Managers with administrative tasks as required. /liliRun operational reports and promptly communicate any discrepancies to relevant departments. /liliStay up to date with expected arrivals and departures to ensure seamless guest experiences. /liliMaintain positive guest and colleague interactions, fostering a collaborative work environment. /liliBuild and maintain strong guest relationships to enhance their stay. /liliCollaborate effectively with other departments in the spirit of teamwork. /liliPrepare daily, weekly, and monthly reports, including storage control reports. /liliUphold and promote Armani’s Values and Culture Characteristics. /liliEnsure punctuality and adherence to hotel service standards at all times. /liliHandle guest inquiries both in person and over the phone with professionalism. /liliRespond appropriately to emergencies and follow hotel safety procedures. /liliManage incoming and outgoing calls, including local, national, and international calls. /liliProcess guest payments and maintain accurate cash handling procedures. /liliStay informed about special programs, hotel events, and city attractions to provide personalized recommendations to guests. /li /ulpArmani Hotel Milano , situato nel Quadrilatero della Moda, è la seconda collaborazione tra Giorgio Armani S.p.a. ed Emaar Properties PJSC. Ospitato in un edificio razionalista del 1937, incarna la filosofia \"Stay with Armani\" offrendo un'esperienza intima dove ogni dettaglio delle 95 camere e suite, disegnate dal suo autore, riflette eleganza, comfort e raffinatezza. /ppSotto la supervisione del team Lifestyle, gli ospiti ricevono un'ospitalità su misura. Al settimo piano del palazzo, con vista maestosa sulla città, l'hotel ospita l'Armani/Ristorante con cucina italiana dalle sapienti rivisitazioni in chiave internazionale e l'Armani/Bamboo Bar, mentre all’ultimo piano Armani/SPA si estende su una superficie di 1.000 mq con piscina relax e palestra. /ph3Posizione: /h3ulliServe as the first point of contact in the hotel lobby, assisting guests with any inquiries or requests. /liliWelcome and manage all walk-in guests efficiently and professionally. /liliSupport the Supervisors and Managers with administrative tasks as required. /liliRun operational reports and promptly communicate any discrepancies to relevant departments. /liliStay up to date with expected arrivals and departures to ensure seamless guest experiences. /liliMaintain positive guest and colleague interactions, fostering a collaborative work environment. /liliBuild and maintain strong guest relationships to enhance their stay. /liliCollaborate effectively with other departments in the spirit of teamwork. /liliPrepare daily, weekly, and monthly reports, including storage control reports. /liliUphold and promote Armani’s Values and Culture Characteristics. /liliEnsure punctuality and adherence to hotel service standards at all times. /liliHandle guest inquiries both in person and over the phone with professionalism. /liliRespond appropriately to emergencies and follow hotel safety procedures. /liliManage incoming and outgoing calls, including local, national, and international calls. /liliProcess guest payments and maintain accurate cash handling procedures. /liliStay informed about special programs, hotel events, and city attractions to provide personalized recommendations to guests. /li /ulh3Requisiti: /h3ulliStrong knowledge of Front Office operations, with a proactive approach to problem-solving. /liliExcellent work ethic and people-management skills, with a keen eye for detail. /liliPrevious experience in a 5‑star hotel or a related field is preferred. /liliMinimum of 1-year experience in a similar role. /liliProficiency in Opera PMS is mandatory. /liliFluency in English and Italian; additional languages are an advantage. /liliStrong knowledge of Milan’s attractions, events, and cultural scene. /li /ulh3Altre informazioni: /h3h3Benefits: /h3ulliMeals provided in the staff restaurant /liliUniform and laundry service /liliExclusive discounts at Armani stores /liliAccess to corporate benefits via the company app /li /ulpApplicants must have legal authorization to work in Europe. /p /p #J-18808-Ljbffr