Lead Conversational AI Developer

Lead Conversational AI DeveloperEngagement PlatformsUS Exempt RegularFull timeStateside Exempt 4.2

Lead Conversational AI Developer

Platform Engineering

Full Time, Exempt Regular, Pay Grade 4.2

Location: Stateside Remote

We are seeking a talented and passionate Conversational AI Developer to join our team and play a key role in creating innovative and engaging chatbots and virtual assistants.  The ideal candidate will have a strong background in software development, with a focus on AI and natural language processing technologies.

Duties and Responsibilities :

• Drive the full lifecycle development — from design to deployment — of scalable chatbots and virtual assistants utilizing Microsoft Bot Framework, Kore.ai, or similar CAI technologies

• Collaborate with cross-functional teams (product managers, designers, UX/UI specialists) to gather requirements, design conversational flows, and implement user stories

• Integrate Natural Language Processing (NLP) and Natural Language Understanding (NLU) techniques to enable chatbots to understand user intent and respond accordingly

• Leverage Generative AI services to enhance chatbot responses with creativity and personalization

• Develop chatbots for deployment across multiple channels (web, mobile apps, messaging platforms) ensuring a seamless user experience

• Conduct thorough testing and debugging to ensure high performance and accuracy of conversational AI solutions

• Monitor and analyze user interactions and chatbot performance to identify areas for improvement and optimization

• Stay updated on the latest advancements in Conversational AI technologies and best practices

Required Qualifications :

Education

• Bachelor's Degree

Experience

• 5+ years of experience in software development, preferably with a focus on conversational AI or chatbots

• Deep expertise in Azure Bot Framework v4, specifically utilizing Adaptive Dialogs, Waterfall Dialogs, and middleware customization

• Strong backend development skills with advanced proficiency in C#, .NET, JavaScript, CSS, HTML for custom bot logic

• Hands-on experience with Azure Integration Services, using Azure Functions and Logic Apps to orchestrate workflows between the bot and external systems

• Proven experience with Salesforce API integrations (REST/SOAP), specifically for managing Live Agent handoffs, Knowledge base retrieval, and Case creation

• Experience configuring Azure Cosmos DB for storing conversation state, user data, and telemetry logs

• Experience implementing Hybrid AI strategies, bridging classical NLU services (Azure CLU) with Generative AI models (Azure OpenAI/GPT) for fall-back handling or content generation

• Middleware familiarity, with exposure to MuleSoft or similar ESB platforms for enterprise-grade data exchange

• Data-driven optimization skills, utilizing Power BI to analyze conversation logs, identify drop-off points, and drive NLU accuracy improvements

• SDLC leadership experience, including defining CI/CD pipelines for bot deployment across multiple environments (Dev/Test/Prod)

• Excellent communication, collaboration, and problem-solving skills

• Ability to work independently and manage multiple projects simultaneously

• Passion for innovation and a strong desire to push the boundaries of Conversational AI technology

All submissions should include a cover letter and resume.