Front Office Manager - 4* Hotel

We are seeking an experienced and service‑driven

Front Office Manager

to lead the daily operations of the Front Office department at a prestigious hospitality property located in

Venice, Italy . The ideal candidate is a dynamic leader with strong operational expertise, exceptional guest‑service standards, and the ability to inspire and develop a multicultural team.

Key Responsibilities

Front Office Operations Oversee all Front Office functions, including reception, guest relations, concierge, switchboard, and night audit. Ensure smooth daily operations and consistently high service standards aligned with the property’s brand values. Monitor room allocation, VIP arrivals, special requests, and guest preferences to guarantee personalized service. Maintain accurate records, reports, and operational procedures.

Team Leadership & Development

Lead, train, and motivate a diverse Front Office team to deliver exceptional guest experience. Conduct regular performance evaluations and identify training needs. Foster a positive, collaborative, and service‑oriented work environment.

Guest Experience & Service Excellence Act as the primary point of contact for guest concerns, ensuring timely and effective resolution. Implement service‑enhancement initiatives to elevate guest satisfaction and online reputation. Maintain strong visibility in the lobby and public areas to engage with guests and support the team.

Financial & Administrative Management Manage departmental budgets, cost control, and labor planning. Analyze key performance indicators (KPIs) such as occupancy, ADR, RevPAR, and guest satisfaction scores. Collaborate with Revenue Management and Reservations to optimize room inventory and maximize revenue.

Compliance & Standards Ensure compliance with local regulations, safety protocols, and company policies. Maintain brand standards and audit readiness at all times. Coordinate with other departments (Housekeeping, F&B, Maintenance, Sales) to ensure seamless operations.

Qualifications & Requirements Proven

experience as a Front Office Manager or Assistant Front Office Manager

in a 4‑ or 5‑star hotel environment. Strong leadership, communication, and interpersonal skills. Excellent problem‑solving abilities and a guest‑centric mindset. Proficiency in English and Italian ; additional languages are a plus (French, German, Spanish). Solid understanding of PMS systems (Opera Cloud preferred) and hotel operational software. Ability to work flexible hours, including weekends and holidays. Strong knowledge of luxury service standards and international hospitality practices.

What We Offer A leadership role within a respected and confidential hospitality group. Competitive compensation package aligned with experience. Opportunities for professional growth within an international environment.