Account Coordinator

ppWe are looking for a proactive and customer-focused Account Coordinator to manage client relationships throughout the entire project lifecycle, from the initial brief for new product launches through to order management, replenishment activities, and ongoing account support. /p h3Role Purpose /h3 pThe Account Coordinator is responsible for ensuring a seamless customer experience by coordinating all operational activities from new product launch briefs through order execution and replenishment, while maintaining high service levels and fostering long-term customer partnerships. /p pThe successful candidate will act as the primary operational point of contact for assigned customers, ensuring seamless coordination between clients and internal departments, including Sales, NPD, Operations, Planning, Quality, and Finance. /p pThis role requires strong organizational skills, attention to detail, and the ability to manage multiple projects simultaneously in a fast-paced environment. /p h3Key Responsibilities /h3 h3Client Relationship Management /h3 ul liServe as the primary day-to-day contact for assigned customers. /li liBuild and maintain strong customer relationships through effective communication and responsiveness. /li liUnderstand customer requirements and ensure they are accurately communicated to internal stakeholders. /li liProvide regular updates on project progress, order status, and delivery timelines. /li /ul h3New Product Launch Coordination /h3 ul liReceive and review customer briefs for new product launches. /li liCoordinate cross-functional activities required to bring new products to market successfully. /li liManage project timelines, milestones, and deliverables. /li liEnsure all customer specifications and requirements are properly documented and implemented. /li liProactively identify and resolve potential issues that may impact launch timing or customer satisfaction. /li /ul h3Order Management /h3 ul liProcess customer orders accurately and efficiently. /li liMonitor order status from entry through delivery. /li liCoordinate with Supply Chain and Operations teams to ensure product availability and timely fulfillment. /li liManage order amendments, urgent requests, and customer escalations when necessary. /li /ul h3Replenishment And Ongoing Business Management /h3 ul liOversee reorder activities and ongoing customer requirements. /li liMonitor inventory levels, forecasts, and demand trends to support business continuity. /li liWork closely with customers and internal teams to ensure uninterrupted supply. /li liIdentify potential risks and develop mitigation plans to avoid service disruptions. /li /ul h3Reporting And Continuous Improvement /h3 ul liMaintain accurate customer records, forecasts, and project documentation. /li liTrack and report key performance indicators (KPIs) related to service, delivery, and customer satisfaction. /li liSupport process improvement initiatives to enhance operational efficiency and customer experience. /li liContribute to business reviews and customer meetings as required. /li /ul h3Required /h3 h3Qualifications Experience /h3 ul liBachelor's degree in Business Administration, Marketing, Supply Chain, or a related field. /li liMinimum 2-3 years of experience in Account Management, Customer Service, Project Coordination, or Order Management. /li liStrong proficiency in Microsoft Office, particularly Excel. /li liExperience working with ERP and CRM systems. /li liFluent in English, both written and spoken. /li liFrench/Spanish would be a plus. /li /ul h3Preferred /h3 ul liExperience in FMCG, Manufacturing, Packaging, Retail, or similar industries. /li liUnderstanding of Supply Chain and Demand Planning processes. /li liExperience managing new product introduction (NPI) projects. /li /ul h3Skills Competencies /h3 ul liStrong customer orientation and relationship management skills. /li liExcellent organizational and multitasking abilities. /li liExceptional attention to detail and accuracy. /li liStrong problem-solving and decision-making capabilities. /li liAbility to work effectively across cross-functional teams. /li liExcellent communication and interpersonal skills. /li liAbility to prioritize and manage multiple deadlines in a dynamic environment. /li /ul h3What We Offer /h3 ul liA dynamic and collaborative work environment. /li liOpportunities for professional growth and development. /li liExposure to strategic customers and cross-functional projects. /li liCompetitive compensation and benefits package. /li liThe opportunity to play a key role in delivering outstanding customer experiences. /li /ul h3What We Offer /h3 ul liEmployment Type: Permanent Contract, full-time /li liSalary range: EUR 28.000 - 35.000 gross per year /li liHybrid working 2 days per week /li /ul /p #J-18808-Ljbffr