ITSM Functional Analyst

Who are we?

Human and technology to scale sustainable performance

Founded in 1989, Scalian is a French group with an international dimension, with offices in Europe and North America, specializing in business transformation through its dual mastery of business processes and digital technologies.

In the TOP10 engineering consulting companies in France, the Group is involved in service activities in the management of industrial projects, supply chain (costs, quality, deadlines, performance), architecture and development of embedded digital systems, computer systems applications. Information and Artificial Intelligence.

Scalian also deploys solutions for optimizing projects or the performance of organizations and responds to the challenges of transformation for leaders in industry and the tertiary sector (energy, transport, space, banking, health, environment, etc.)

Descrizione del lavoro

Are you an  ITSM Functional Analyst looking for a new challenge?

If you want to expand your reach and share your knowledge with a team of professionals, contribute to the development of your colleagues’ or Clients’ skills, want to consolidate your expertise and grow on innovative projects, this is your opportunity!

What This Experience Will Bring You

First of all, an interesting technical challenge but also an overview of our Client’s projects.

We will build your career together and accompany you towards the development of new skills and technical leadership.

What will your role be?

We are looking for an  ITSM Functional Analyst  to perform the following activities:

• Analyze business requirements and define functional solutions for ITSM platforms.
• Design and optimize ITSM workflows and service management processes in line with ITIL v4 best practices.
• Support the design of software architectures and integration solutions using TM Forum ODA and Open APIs.
• Collaborate with cross-functional teams to implement and enhance ITSM solutions (iTop, ServiceNow, Remedy, etc.).
• Contribute to cloud-native and event-driven integration initiatives involving Kubernetes, Kafka, and related technologies.
• Produce functional documentation and support testing and solution validation.

Qualifiche

What are we looking for in you? Experience and competencies

• Experience in the design and analysis of complex software architectures.
• Knowledge of ITSM platforms such as iTop, ServiceNow, BMC Remedy, or equivalent solutions.
• Expertise in applying TM Forum ODA frameworks and related Open APIs for system integration.
• Strong knowledge of ITIL v4 processes and Model-Based Systems Engineering (MBSE) methodologies.
• Experience with cloud-native technologies (Kubernetes, Helm, Istio/Linkerd service mesh) and event-driven architectures (Kafka, CloudEvents, Avro).

Soft skills:

• Problem solving
• Good communication skills
• Goal-oriented approach
• Self-Driven
• Proactive to solution
• Teamwork

Languages:

• Italian (Fluent)
• English (fluent, oral and written)

Informazioni aggiuntive

Why would you take the plunge?

Because Scalian is a group of specialists, carrying an ambitious development project, focused on innovation and committed to its customers where you can:

• Build a tailor-made career path, varied and adapted to your desires, thanks to the variety of missions in your area of expertise and the bridges between trades
• Learn by the quality of the projects on which you will intervene, in your specialty, and thanks to the large training catalog delivered by our internal Academy
• Have an attractive social framework that respects everyone’s needs (telework agreement, crèches, social coverage, flexibility, soft mobility, etc.)
• Contribute to R&D topics or participate in internal projects
• Be part of a friendly team that will make work rhyme with pleasure!

So want to expand the frame? Contact us to talk about it