Customer Success Specialist

Customer Success Specialist – 4URSPACE4URSPACE’s Customer Success Specialist is ultimately responsible for the complete post‑sales lifecycle of a 4URSPACE user.Languages Required: Italian, French, and EnglishThis role has a direct impact on the growth of the company. You will become a trusted advisor to customers, deeply understand their business and needs, and help them maximize the value they get from 4URSPACE. You will be the user’s internal advocate, ensuring an excellent experience and gathering feedback on ways to build the next generation of user‑focused solutions. You will enjoy this job if you are a natural relationship and business builder.What You’ll Achieve
Lead the post‑sale engagement, retention, and growth of customersArticulate and drive customer use cases, value, and expansion while maintaining a trusted advisor statusServe as a trusted advisor, educating them on the use and benefits of our products and industryDeliver compelling product demos to prospective and existing customers, showcasing key features and value propositions tailored to their needsLead structured onboarding programs, ensuring new users are set up for success with clear milestones and hands‑on guidanceDesign and deliver training sessions for customers at all levels, equipping them to get the most from 4URSPACEPerform quarterly business reviews to align on priorities, optimization opportunities, product roadmap, service satisfaction, usage insights, surface issues, guide optimization, and identify expansion opportunitiesAdvocate for the customer to internal stakeholders and share feedback and insights for innovation and improvementDrive overall account health, including performance, cost optimization, product adoption, usage velocity, renewals, growth, referrals, and satisfaction
Qualifications
2+ years of client‑facing experience, ideally in customer success, managing relationships with large, global, and complex organizations, preferably with a technical productSophisticated business sense and understanding of users’ business drivers and strategyTrack record of leading technical conversations and persuading others to take action based on requirements and valueStrong analytical skills and operating rigorStrong executive presence and presentation skills, particularly for in‑person meetings with multiple stakeholdersHistory of success as a consultant, pre‑sales, technical account management, or equivalentTrack record of managing large, complex projects and/or programsExperience handling difficult customers or situations with demonstrated resolutionWillingness to tackle things independentlyMust work within a team environmentAbility to navigate data and people to find answersMotivation and flexibility to work well in a high‑growth environment where change is rapidFluency in Italian, French, and English (written and spoken)
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