Collection Manager - Consumer Credit (Relocation to Luxembourg)

Overview

In this role, you will own and evolve the end-to-end collection strategy for consumer lending, leveraging data, segmentation, and AI-driven decisioning. You'll partner with Finance, Product, Data, and Legal teams to optimize recovery, compliance, and customer engagement. The position combines strategic design with hands-on execution in a fast-moving fintech environment. You will shape how we balance effectiveness with fairness while driving measurable ROI.

Retribuzione / Benefits

• Unlimited paid time off
• Flexible hybrid working
• Stock Option Plan
• Relocation support
• Meal vouchers
• Parental leave

Responsabilità

• Design and execute data-driven collection strategies using predictive models across risk profiles and product types
• Develop AI-powered approaches to optimize next-best-action, contact strategies, and prioritization of accounts
• Personalize engagement—define tone, channel, and timing based on customer behavior
• Own key KPIs (recovery rates, roll rates, cost-to-collect) and ensure ROI-positive initiatives
• Ensure compliance and SLAs are met while maintaining fairness in collection activities
• Collaborate with Finance, Product, Data, and Legal teams and manage external collection partners

Requisiti fondamentali

• 7+ years in consumer credit collections with strategic and operational experience
• Experience in Fintech, Banking, or Financial Services
• Strong data and analytical mindset with experience in segmentation models
• Exposure to AI applications in collections (predictive scoring, automated decisioning, advanced contact strategies)
• Strategic thinker with execution focus and ability to bridge analytics and operations
• Customer-centric and behavior-focused approach to communications
• problem-solving
• teamwork
• curiosity
• data analytics
• predictive models
• AI-driven decisioning