Global Commercial Analytics & Customer Insights Manager

Global Commercial Analytics & Customer Insights Manager

Date: 9 Jan 2026

Department: Group Transformation Office

Business Area: Mktg, Market Access, Bus. Excellence & Med. Affair

Job Type: Direct Employee

Contract Type: Permanent

Location: HQ or Chiesi Affiliates in Eur, IT

About us

Chiesi is an international research-focused biopharmaceutical group with 90 years’ experience, operating in more than 30 countries, with its Headquarter in Parma, Italy. More than 8,000 employees across the group are united by a singular purpose: promoting a healthier world for our people, patients, and the planet. This is what drives us as we research, develop, and market innovative drugs across our main therapeutic areas. Discover more here.

At Chiesi we are thinking generations ahead, driving sustainable innovation with purpose. This fosters a culture of reliability, transparency, and ethical behaviour at every level. As a Benefit Corporation and a certified B Corp, we have embedded sustainability in our bylaws and continuously measure our impact.

Diversity and inclusion are at the heart of who we are. We believe our differences make us stronger. We are a vibrant ecosystem of passionate, talented individuals united by strong values, each bringing unique perspectives that help us to continuously challenge the status quo for the better.

Chiesi Corporate Functions

At Chiesi, the Corporate Functions serve as drive and support for the Group’s business operations. Encompassing key areas such as Global Finance, Global Procurement, Global ICT, Global Human Resources, Global Legal, Compliance & IP, and Global Communications & Public Affairs, these functions ensure consistency, efficiency, and operational integrity.

Complementing these functions, the Transformation Office is responsible for ensuring the strategic alignment of the organization. It promotes an integrated, digital, and customer‑centric approach, supporting growth, efficiency, and value creation in an increasingly data‑driven world. The Transformation Office ensures coherence between vision and execution, acting as a catalyst for change across the entire organization.

The Strategy, Sustainability & Growth Department is also part of the Corporate Functions. It includes areas such as Global Strategy, SV&S and Business Development, Competitive Intelligence, and other key capabilities. It is accountable for defining the ‘One Chiesi’ Strategy and allocating resources to create long‑term, sustainable, shared value for the Group and its stakeholders.

Whowe are looking for

This is what you will do

Reporting to the Head, Global Commercial Analytics, the Global Commercial Analytics & Customer Insights Manager is responsible for generating, collecting, and analyzing business, customer, and commercial data to transform insights into strategic value. She/he acts as the company’s global source of truth for commercial data, enabling actionable, data‑driven decisions across Chiesi brands and markets at global, regional, and local levels.

You will be responsible for

Commercial Analytics & Performance Insights

• Act as the global reference point for commercial analytics, ensuring alignment, consistency, and comparability of KPIs across Business Units, regions, and markets.
• Translate complex business questions into impactful analytics solutions, corporate performance frameworks, and executive‑ready reporting.
• Evaluate and integrate new data sources, methodologies, and technologies to enhance decision‑making and innovation in analytics and insights.
• Build robust, data‑driven business cases to support product launches, line extensions, pipeline assets, and geographic expansion decisions.

Customer Insights

• Design, plan, and execute the global Customer Insights agenda, collecting priorities from Global Franchises, Regions, and Affiliates.
• Lead global Customer Insights and market research projects, ensuring methodological rigor and strategic relevance.
• Act as a Center of Excellence for Customer Insights, defining best practices, standards, and frameworks to elevate insight generation across global and local teams.
• Transform complex research outputs into clear, executive‑ready narratives and actionable strategic recommendations.

Strategic Decision Support & Executive Reporting

• Develop and maintain advanced Power BI dashboards and performance reports for global, regional, and country leadership, supporting executive forums such as Quarterly Business Reviews.
• Support corporate processes such as top‑line target setting, segmentation & targeting analytics, and performance tracking in collaboration with Marketing, Finance, and Commercial Operations.
• Ensure customer and market evidence is embedded in strategic plans, portfolio decisions, and investment cases.
• Identify and implement data automation, enrichment, and advanced analytics opportunities to scale capabilities and reduce manual effort.

Stakeholder Management & Organizational Impact

• Act as a key contributor within the Global Commercial Excellence network, serving as the go‑to expert for commercial analytics and customer insights.
• Promote data literacy, analytical rigor, and insight‑driven decision‑making across the organization through training, guidance, and knowledge sharing.
• Review and guide affiliate‑level analytics and customer insight initiatives to ensure consistency, quality, and strategic alignment.

You will need to have

• 5–7+ years’ experience in commercial analytics, customer insights, or BI within global healthcare organizations.
• Strong ability to combine quantitative analytics and qualitative market research into strategic insights.
• Solid understanding of commercial performance management, omnichannel analytics and go‑to‑market strategies.
• Advanced proficiency in BI and analytics tools (e.g. Power BI, Excel); experience managing external research agencies.
• Proven strategic partnering with senior leaders, with strong storytelling and executive communication skills.
• Ability to work both strategically and hands‑on in matrixed, cross‑functional environments.
• Customer‑centric mindset with strong commercial acumen.
• Degree in a relevant field

We would prefer for you to have

• Previous experience in global or international roles
• Knowledge of Phyton
• Knowledge of other languages

Location

The position can be based in the HQ or in any of Chiesi affiliates in Europe.

Regular travel to the HQ is required as well as business trips.

What we offer

No matter where your path starts at Chiesi, it leads to inspiring possibilities. Your future is our focus, and we are committed to nurturing your development in our dynamic, friendly environment with access to resources and training every step of the way.

We provide top‑class benefits, including comprehensive healthcare programs, work‑life balance initiatives, and robust relocation support. Our salary package is competitive, comprising a basic salary, performance bonuses, and benefits benchmarked against the external market. Additionally, we offer flexible working arrangements, remote work options, and tax assistance services for foreign colleagues, all designed to help you thrive.

Chiesi is an equal opportunity employer committed to hiring a diverse workforce at all levels of our business. All qualified applicants receive consideration for employment based on attitude and merit, without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military status, gender identity or expression, or any other basis protected by applicable laws. This policy applies to all aspects of employment, including hiring, transfer, promotion, compensation, eligibility for benefits, and termination.