Community Associate

ph3About Us /h3pAt WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we're not just a part of that movement - we're leading it. United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to take their ideas to new heights. Join us as we empower tomorrow’s world at work. /ph3Community Associate | Community /h3pAs a Community Associate, you'll be the primary point of contact for the Community and act as the "face" of WeWork! You will report to your building each day to support the Community Management team. Your work, which will include but not be limited to the duties listed below, will help WeWork to achieve the following: /ph3Responsibilities /h3ulliBuild a welcoming and collaborative community environment amongst our members through events and building relationships between members! /liliEnsure that your building is fully operational and processes are running efficiently. /liliDrive growth and promotion of WeWork-provided service offerings. /liliTake direction from the Community Lead and the Community Manager to support the Community Team as necessary. /liliAll of this while illustrating WeWork's core values and working towards achieving our mission. /liliDepending on the location you are assigned, you’ll either work with a variety of members from different backgrounds and industries, or focus your efforts on one of our Enterprise clients. Employees supporting our Enterprise locations may have different holidays, technical systems, operational and relationship requirements, and property management responsibilities than employees in our Classic locations. /li /ulh3Front Desk Management /h3ulliCover the front desk during the building’s set business hours and be an on-site point of contact, easily located on the member floor or at Community Bar. /liliGreet members and guests with a warm and welcoming demeanor. /liliEnsure all visiting guests are in accordance with WeWork's guest policy by ensuring all guests properly sign-in via Welkio tablet. /liliLearn the names of members and guests with the goal of building relationships in order to facilitate the sense of Community WeWork is known for. /liliAnticipate member and guest needs before they arise using relevant information collected about members to enhance and personalize their experience. /liliEnsure building Specific forms are up to date including pet forms, filming requests, bike room requests, etc. /liliKeep the front desk clean and organized. /liliNotify members of any food deliveries and couriers. /liliAnswer any questions from members and guests related to the building including way-finding, policies and procedures, community etiquette, etc. /li /ulh3Events and Membership Engagement /h3ulliProvide feedback on programming types (based on member makeup) and evaluate events based on attendance, satisfaction, and impact on the appropriate event team. /liliConsistently celebrate members’ successes and milestones through gifts and notes. /liliDistribute all necessary info to promote the event including creation and posting of weekly events poster and individual event posters. /liliEnsure building-specific operational requirements are met for each event (elevators, HVAC, etc). /liliInput notes into Kube or equivalent system about Members. /liliIdentify and execute opportunities to connect members with each other. /liliKnow and recommend local restaurants, food delivery services, catering options, team outing venues, post office, shipping center, supply store, etc. /liliBe active on the WeWork member network to engage members. /liliKnow and explain WeWork policies and procedures and communicate, inform, and update members on building issues. /liliEnsure music levels and activations are appropriate to the daypart and occasion. /liliWrite and send broadcasts relating to building updates. /li /ulh3Building Operations and Management /h3ulliReceive, process, sort, and organize all mail. /liliLocate and issue posts via the regional system to members upon request. /liliKeep the mailroom organized and clean. /lili"Return to Sender" for unidentified mail and former member mail after 30 days of no-pick up. /liliEnsure courier parcels have all the correct details for scheduled pick-ups. /liliInvestigate, escalate, and resolve 'lost' packages. /liliKnow and explain WeWork policies and procedures around mail and mailroom. /liliTrack, audit, and organize keys collected and distributed. /liliManage keycard stock and request new inventory as needed. /liliCollect keys and key cards upon move-out. /liliReview location and how to use each piece of Emergency Equipment. /liliProvide support for an automated coffee machine for guests and members. /li /ulh3About You /h3ulliCollege graduate with a four-year degree preferred, but not required /lili1+ years of hospitality experience /liliCustomer service and/or sales experience a plus /liliMust have strong verbal and written communication skills /liliOutstanding interpersonal and multitasking skills /liliDemonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion /liliPassion for entrepreneurial communities /liliPassion and understanding of WeWork's mission and values /liliProficient in basic computer skills /li /ulh3Compensation /h3pCollective Agreement: CCNL Terziario Classification: Level 3 Base Pay: 31,000 EUR gross per annum Incentive: WeWork employees are eligible to participate in an incentive plan specific to their role. The annual incentive target for this role is 10% of annual base salary. Your recruiter will provide more details on the incentive plan for this role. WeWork incentive plans are subject to the terms of the applicable incentive compensation plan, which will be made available to you after commencing employment. WeWork reserves the right to amend its incentive plans, and nothing in this job requisition or any other document creates a right to a specific incentive plan payment. /ph3Benefits /h3ulliPension Plan /liliHealthcare: statutory coverage /liliLife and Accidental Insurance /liliMeal Voucher /liliAnnual leave up to 22 days per annum /liliEmployee Assistance Program /liliParental Leave /liliSick Leav /li /ulh3Life at WeWork /h3pBeing a WeWorker is more than just a job. We believe the magic of work is sparked by the passion you bring, the places you go, the people you meet and the purpose you follow. And it starts here. Here you will brush shoulders with those who dare to dream and do. Here you will be welcomed by a community that embraces and inspires you—because together we can achieve more. Here we challenge ideas, and explore new ways of getting things done. Whether you are part of our Employee Community Groups, or part of a global project, we ask you to bring your open-minded attitude and collaborative spirit. In return, you will be part of a team where your unique perspectives are celebrated. /ppWeWork was founded in 2010 with the vision to create environments where people and companies come together, get inspired, and do their best work. Since then, we’ve become one of the leading global flexible space providers committed to delivering technology-driven turnkey solutions, flexible spaces, and community experiences. Learn more about what we do. /p /p #J-18808-Ljbffr