System Administration Coordinator Intern - Milan

Onsite Location(s): Milan, IT

About the role

This role is part of a rapidly growing EMEA organization responsible for selling service contracts on Capital Equipment in hospitals and providing support through preventive maintenance, upgrades, and repair quotes, as well as contract bookings. The Capital Equipment Technical Services and service organization has undergone a large business transformation program, called Magellan, which will require ensuring data input to the new system, conducting complete control checks, and coordinating with other functions to ensure data and service entitlement accuracy. In this role, you’re responsible for booking service contracts, ensuring ad-hoc billable quotes are completed on time, and the completeness and accuracy of service cases/work orders upon closure in the GSMS/SAP environment.

Responsibilities

• Collaboration with key stakeholders in the service organization.
• Coordination of activities related to service operations.
• SAP transactions.
• Maintaining daily workload/dashboards/incoming communication.

Administrative tasks

• Booking services contracts.
• Technical Services Assistance (TAC) requests.
• Occasional Credits and re‑billing.
• Collection of required data to complete service‑related quality records.
• Administrating and archiving quality records into our service system Servicemax.
• Responsible for install base investigations/corrections.
• Perform other administrative tasks as needed to ensure the smooth operation of service activities.

Required Basic Qualifications

• Strong written and verbal communication skills.
• Education level: Higher vocational level.
• Ability to work independently and as part of a team in a multi‑cultural environment.
• Strong analytical problem‑solving skills, self‑motivated attitude.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Attention to detail and a high level of accuracy in work.
• Flexibility and adaptability to changing priorities and tasks.
• Fluent in English; any other language is a nice addition.

Preferred additional Qualifications

• Experience in an administrative support role, preferably in a project‑based environment.
• Experience in SAP is a pre.
• Technical aptitude and business systems management experience.
• Experience in GSMS, Servicemax, or sales force nice to have.

We, Boston Scientific, are an equal employment opportunity employer. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on a person’s age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.