Head of GTM Operations / Head of Delivery

We are a fast-growing cold email and outbound client acquisition agency working with 50+ clients.

We help B2B companies and agencies generate qualified sales opportunities through cold email, outbound systems, lead generation, campaign strategy, and appointment-setting processes.

We are now hiring a Head of GTM Operations / Head of Delivery to own, improve, and scale the entire delivery side of the business.

This is a key leadership role for someone who can manage client delivery, improve internal systems, lead the operations team, and make sure every client receives a high-quality experience and strong results.

You will work directly with the founder and play a major role in turning a fast-growing, founder-led agency into a more structured, scalable company.

Responsibilities:

• Own the full delivery process across 50+ active clients
• Manage and improve cold email campaign operations
• Lead the team responsible for lead generation, campaign setup, copy, inbox management, reporting, and client communication
• Make sure campaigns are launched on time and optimized weekly
• Improve SOPs, QA processes, internal systems, dashboards, and team accountability
• Monitor key metrics including deliverability, reply rates, positive replies, booked calls, client satisfaction, and retention
• Identify delivery bottlenecks and fix them quickly
• Build a more scalable and predictable delivery system
• Work directly with the founder to improve operations, client results, and team performance

The ideal candidate:

• Has experience in cold email, outbound, lead generation, GTM operations, or agency delivery
• Has managed teams before
• Is highly organized, proactive, and detail-oriented
• Can turn messy operations into clear systems and processes
• Understands how to manage multiple clients at the same time
• Knows how to improve campaign performance
• Communicates clearly with both internal team members and clients
• Takes full ownership and can operate without constant supervision

Nice to have:

• Experience with tools like Smartlead, Instantly, EmailBison, Apollo, Clay, HubSpot, Pipedrive, ClickUp, Slack, or similar
• Experience managing cold email infrastructure and deliverability
• Experience working inside a fast-growing agency
• Experience building SOPs, reporting systems, and operational dashboards

This role is for you if:

You are not just an operator.

You are someone who thinks like a business owner, takes responsibility for results, improves systems, leads people, and wants to help scale a company from a founder-led operation into a structured delivery machine.

We are looking for someone long-term who can become a core part of the leadership team.

When applying, please include:

• Your experience with GTM operations, cold email, or agency delivery
• The size of the team and client portfolio you have managed before
• The tools you have used
• One example of an operational system or process you improved
• Why you think you would be a strong fit for this role