IT Support Engineer - Italy

ph3Your mission /h3pCiao a tutti! We’re thrilled to introduce a key role that connects cutting-edge technology with seamless user experience for our Italian operations. Curious what this is all about? Let’s dive right in: /pulliDeliver hybrid Level 1 and Level 2 IT support to end-users in the Milan office and across Southern Europe. /liliAdminister company devices and ensure compliance through Microsoft Intune, managing patches and configurations. /liliImplement and operate security measures using Microsoft Defender and Conditional Access policies, enforcing data protection. /liliCollaborate with regional IT teams to align local operations with global standards and support cross-site initiatives. /liliManage and resolve incidents using ITSM tools like Jira and Zendesk, contributing to process improvement. /liliAct as the primary IT point of contact for the Milan office, overseeing IT asset management, procurement, and local infrastructure. /liliProvide user guidance, basic IT training, and maintain accurate knowledge base documentation. /li /ulh3Your profile /h3pAll right, all right, that was intriguing, wasn’t it? Now, in order to fit into this role and be happy for a long time, your ideal background should look a lot like this: /pulli2-5 years of experience in a combined Level 1 and Level 2 IT support role. /liliDemonstrated working knowledge of Microsoft 365 (Exchange, Teams, SharePoint) and Windows operating systems. /liliHands-on experience with ITSM platforms such as Jira, Zendesk, or ServiceNow. /liliFluency in Italian and English (C1) is required, or Chinese (not mandatory). /liliExperience with Microsoft Intune/Endpoint Manager, Microsoft Defender suite, or Fortinet environments is an advantage. /liliA sound understanding of networking fundamentals including VPN, firewall, and VoIP technologies would be beneficial. /liliITIL Foundation certification is considered an advantage. /li /ulh3Why us? /h3pJoin a dynamic IT team at the heart of our operations in Italy, ensuring the smooth functioning of our technological landscape. You will be instrumental in maintaining business continuity, enhancing cybersecurity, and supporting our diverse workforce. This role offers the opportunity to work with cutting-edge technologies and collaborate with international teams, contributing directly to the efficiency and security of our European operations. /p /p #J-18808-Ljbffr