Information Technology Support Specialist

ppDesktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 2-3 Years’ experience in Windows Desktop support. /p h3Position Responsibilities and Functions /h3 ul liProvide first/second level contact and problem resolution for customer issues. /li liWork with vendors to remediate complex AV issues as needed. /li liProvide timely communication on issue status and resolution. /li liMaintain ticket updates for all reported incidents. /li liInstall, upgrade, support and troubleshoot Windows 10,11 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. /li liShould have basic knowledge of Mac operating system, to support Apple pc users. /li liInstall, upgrade, support and troubleshoot for printers, computer hardware. /li liPerforms general preventative maintenance tasks on computers, laptops, printers. /li liPerforms remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. /li liUse diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. /li liBroad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. /li liThis position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. /li /ul h3Candidate Required Minimum Qualifications and Skills /h3 ul liBachelor’s Degree or equivalent in Computer Science or related field. /li liMinimum of 2-3 years of IT experience. /li liWindows 10 or 11, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. /li liMobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. /li liProven analytical, troubleshooting and problem-solving skills. /li liProven ability to multi-task, effectively determine priorities and meet SLA’s. /li liExcellent communication relationship-building and internal customer service skills. /li liAdaptable and flexible in a fast-changing industry and work environment. /li liWilling to work off-hours and weekends when required for projects or emergency support. /li /ul h3Seniority level /h3 pAssociate /p h3Employment type /h3 pFull-time /p h3Job function /h3 pInformation Technology /p pIndustries: Technology, Information and Media /p pLocation: Milán, Lombardy, Italy /p /p #J-18808-Ljbffr