Software Support Specialist

ppAs SW Consultant, you promote and sell the Service Product Portfolio to the existing customers. This is to consult the customer in operation efficiency improvement and material flow optimization related to the Kardex software in use, to support software service product sales when it comes to systems, in conjunction with the New Business software sales team, and to set up and maintain a country based annual sales and marketing plan for software services. You will act as a brand ambassador by modelling the Kardex Remstar Core Values in every interaction with customers colleagues and be the face of the Life Cycle Service department at our customer sites across the country. /ph3Your tasks /h3ulliSell modification of service contract coverage /liliSell technical upgrade /liliProject a professional company image through phone interaction and customer visits /liliMake quotation for upgrade of service coverage /liliMake quotation for technical upgrade /liliMake quotation for parts-kits /liliMake quotation for moves (complete info from PM) /liliFollow sale process (with CRM included recontact customer) /liliWeekly report of activities /liliVisit customers to present Service products, contracts and upgrade solution /liliPrepare lessons-learned meetings and report learnings back into the organization especially concerning customer insights and needs which are to be considered towards product development and customer expectations related to the TNS customer satisfaction journey /liliIdentification and clarification of commercial risks incl. TC clarifications and coordination with superiors and responsible departments/colleagues within the project team. /liliClarification meeting with customers to finalize customer decision and price negotiation with customers /liliClose cooperation with other departments /li /ulh3Your profile /h3ulliEducation Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related technical field preferred. Industry certifications such as Microsoft, ITIL, Network+, or similar are an advantage. Strong understanding of software applications, operating systems, databases, and troubleshooting methodologies. /liliExperience 2+ years of experience in software support, technical support, help desk, application support, or a related customer-facing technical role. Proven experience diagnosing, troubleshooting, and resolving software-related issues in a timely and effective manner. Knowledge of SQL, databases, odbc, networking concepts, and system integrations is preferred. Experience documenting incidents, solutions, and support procedures to maintain a comprehensive knowledge base. Experience with remote troubleshooting tools and customer support technologies, TeamViewer, Ultra VNC or RDC. Working with Kardex Automated storage solutions are high-tech. /li /ulpThe basis for this is our genuine high-quality work from our own production sites, the skills of our specialists in planning, production, and assembly, as well as the innovative spirit of our engineers from research and development. For years, we have been developing solutions in the areas of Industry 4.0 and digitalization to offer our customers an excellent all-around service. /p /p #J-18808-Ljbffr