Program Manager

ph3Global Program Manager – Sprinklr /h3pSprinklr is an AI‑native platform for Unified Customer Experience Management that helps enterprises deliver consistent customer experiences across social media, marketing, advertising, feedback, and omnichannel contact center management. /ph3Job Overview /h3pLead a strategic enterprise program for a public‑sector client in Milan, Italy, managing the end‑to‑end delivery while working from the client site three days a week. /ph3Responsibilities /h3ulliOwn and manage one strategic enterprise program for a public‑sector client, coordinating the retained team and controlling program scope, change control processes, risks, issues, and mitigation plans. /liliPartner with consulting teams, leaders and other internal departments or regional teams to coordinate and drive delivery. /liliEnsure that overall program is effective, running individual projects according to schedule and staying within budget. /liliDevelop relationships and ensure the participation of key client and internal stakeholders and executives. /liliDevelop knowledge of the Sprinklr platform components and module synergies to create realistic project plans and high‑level solutions. /liliEnsure each project is reported and forecasted accurately to all stakeholders. /liliManage client service expectations and drive measurable outcomes for the client. /liliSet the tone for the team and strive for quality and excellence in all aspects of delivery. /liliProvide weekly project status and burn reports to relevant stakeholders. /liliMaintain awareness of the current industry environment that shapes opportunities for client solutions. /li /ulh3Experience Qualifications /h3ulliExperience managing enterprise SaaS programs for government, public‑sector, or highly regulated clients. /liliAbility to operate from the customer premises three days per week, manage executive interactions, and build trusted relationships with senior stakeholders. /liliExtensive client‑management experience with business owners and executive‑level clients. /liliExperience managing projects in IT, SaaS, social, or software environments. /liliExperience with multi‑geo, multicultural delivery teams. /liliPrior experience delivering programs in Italy or with Italian enterprise clients is a strong advantage. /liliExperience on large‑scale project management in leading multi‑organizational initiatives, driving team accountability to achieve goals. /liliAbility to identify and resolve issues, manage risk, develop detailed work plans, perform resource allocations, and run team meetings. /liliDemonstrated ability to assume a leadership role in managing project, departmental and enterprise risks. /liliStrong influencing and negotiation/mediation skills. /liliAbility to motivate people where there is no direct reporting relationship. /liliProven mentoring, supervisory and team‑building skills. /liliStrong knowledge of software development life cycles, web technologies, web development processes. /liliStrong verbal and written communication skills. /liliFluency in English and Italian is mandatory. /liliExperience in Agile project management is a plus. /liliCertification in Project Management (Prince2, PMP, SCRUM, etc.) is desirable. /liliMust have current and unrestricted work authorization in Italy; visa sponsorship not supported. /li /ulh3Benefits /h3ulliVoluntary healthcare coverage (where applicable) /liliPaid time off /liliMentoring program for professional growth /liliComprehensive wellness resources /li /ulh3EEO Statement /h3pSprinklr is an equal‑opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity irrespective of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender identity, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, and other protected characteristics. Reasonable accommodations are available upon request during the interview process. To request an accommodation, work directly with our recruitment coordinator. /p /p #J-18808-Ljbffr