Maintenance Technical Support Engineer TMS

Maintenance Technical Support Engineer TMS

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

We are looking for an AFTER SALES ENGINEER in our site in Rome.

Purpose of the Job

The main purpose of the role is to provide technical support to maintenance activities (on site or by remote) on Railway Signalling Systems operated by the Alstom domestic and international Customers.

The role includes the responsibility to manage warranty obligations on the projects in the scope of Alstom.

Position in the Organisation

The position will be part of ServicesSignalling Platform Organisation - Maintenance Team

Hierarchical and Functional report to theSignalling Maintenance Manager

Network & Links

Internal relationships with other Alstom Functions: System and Product, Application Engineering, Industrialization, Supply Chain departments, Installation.

External relationships with Customer infrastructures operators and with maintenance technicians.

Responsibilities and Accountabilities

The person will be responsible for:

• definition and implementation of Maintenance and technical assistance plans;
• coordination and support to maintenance technicians on field;
• provision of performances and log analysis;
• provision of structured “return of experience” process by: reporting, statistics, etc;
• execution and supervision of HW and SW retrofit and upgrade plans;
• provision of support to Service Signalling Platformorganization in the definition of maintenance strategy in tenders and offers;
• Cooperation with product engineering in the definition of maintainability requirements during the product’s design phase.

The position also includes the availability to perform activities outside of the Bologna Alstom site (25%) and to be part of the team that support by remote H24 the customer maintenance team.

Educational and technical requirements

• Bachelor/Masterdegree in Electronics/Electric/Telecommunications Engineering
• Capability to interpret electric drawings and schemes
• Knowledge of electronic design principle and methodology
• Knowledge of the most common operating systems (Unix, Ms-Windows, …)
• Knowledge of the most common net protocols (TCP/IP, …)
• Knowledge of RAM analysis methodology
• Capability to use test tools (oscilloscope, wave generator, multimeter, etc…)
• Basic knowledge of railway systems and or transportation systems would be a plus

Languages:

• Italian: excellent level written and spoken
• English: good level written and spoken
• Knowledge of French is desirable but not mandatory

Competencies and experience requested:

• Capabilityof synthesis and related written exposure
• Capability to perform analysis and to relate information from different contexts
• Capability to work in team and attitude to problem solving
• New graduate or one/twoyears of experience in electronic or electromechanical company
• Hardware and firmware design
• Knowledge of on site or remote technical assistance for Electronic/Electromechanical application

Job Location: Rome

Job Type:Experienced

Job Segment: Technical Support, Telecom, Telecommunications, Sales Engineer, Supply Chain, Technology, Operations, Sales

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.