Operations and Management Support Specialist

Blank is a company backed 100% by Crédit Agricole Group, the world's 10th-largest banking group, and supports all self-employed professionals by meeting their specific needs.

By combining a professional bank account with administrative and financial management tools.

Our mission is clear: to ease professionals day-to-day work through a responsive and easy to use application.

💪🏽 Ultra-fast account opening – get started in just 5 minutes.

🧾 Smart tools for an easy and fast company management – create and send estimates, pro forma invoices, and e-invoices (soon) in a simple click.

😎 Dedicated customer support – our team provides immediate and human assistance.

🔗 Comprehensive insurance coverage – tailored protection for the real risks self-employed professionals face: accidents, professional liability, and more.

➡️ To sum up, Blank's value proposition is to give professionals all the relief they need to focus on and grow their business, and succeed.

We want to continue accelerating our strong growth in the Italian Market!

We protect and enable the company’s growth by ensuring robust and efficient KYC/KYB operations, with a strong focus on business client onboarding, regulatory checks, and screenings. At the same time, we drive customer success and support by guiding prospects through the onboarding journey, resolving issues quickly, and helping clients unlock the full value of our services. We work closely with marketing, product, compliance, and external providers to ensure every step of the customer journey - from onboarding to long-term relationship - is smooth, compliant, and value-driven. In order to help you integrate with the team we offer you:

A hands-on onboarding process and support from experienced colleagues;

A progression in an agile environment , with the opportunity to create and consolidate your own position and modulate it according to your preferences and skills;

Exposure to the fintech ecosystem and regulatory best practices.

Analyze information and documentation provided during the client onboarding funnel , if needed also contacting clients, in order to ensure the completeness and compliance of the informations;

Provide stellar client support, helping them with account-related inquiries, as well as with account creation requests;

Help shaping our processes and collaborate in the development of the operations team;

Act as point of contact for our external support suppliers.

You are Italian native or bilingual, and fluent in English. Knowledge of French is a plus;

A permanent contract and competitive salary based on your profile and experience.

• &##Hybrid remote , 2 days/week; Training package.
• &##First interview with Stefano, Customer Operations Manager - 45 minutes

Meeting the team at the office and chat with Fabio, CEO - 1 hour

Our selection processes are based solely and exclusively on the merit, professionalism, attitude, and talent of each individual.