Business Operations Officer

We are The Tour Guy, the leading provider of incredible tours and authentic experiences for all types of English-speaking travelers visiting destinations across Europe and the U.S.A. Our mission is to help others make more out of life through experiencing destinations, culture, and learning. With loyalty to the customer, we follow the Golden Rule of travel: treat vacations like you want yours treated. The ideal candidate will have an ability lead our team in Rome, optimizing quality and costs across the board to deliver a premium branded product at a maximum value.
Tour Delivery: Ensure high quality products are delivered to consumers on time and in accordance with their online tour descriptions. This includes digital delivery and communication systems.

• Guide Management: Via your team, ensure top guides are assigned to tours and that reviews are consistently positive (4.65+). COGS Management: Analyze, manage, and control costs of goods sold.
• Team Leadership: Manage and provide leadership to local teams of Tour Delivery Coordinators and guides to ensure seamless tour operations across all cities.
• Brand Management: Ensure ground team meets branding & uniform standards, on time, and receives positive consumer feedback.
• Product Improvement: When necessary, find ways to improve product quality and operational efficiency.
• This is an office-based position in Rome. 3+ years of managerial experience in operations
• Degree in Economics, Business, Management, or a related field