Program Management - Program Management Director

Overview We are looking for a Program Manager to drive programs, partnerships, and features that help us fully utilize the Alternate Channels network for Amazon Logistics (AMZL) Japan, expanding selection and growth of Amazon non-van-based deliveries across the country.

Key Responsibilities

• Defining a seamless customer/delivery experience for Alternate Channels Partners in Japan
• Creating strategy, setting priorities and communicating across business partners and stakeholders for timely execution
• Plan and execute tech configurations related to Amazon Alternate Channels Partner for scale and sustainability
• Architect and deploy a sophisticated multi-dimensional operational framework that intrinsically prioritizes safety protocols through strategic risk mitigation
• Translate the customer experience into a logical sequence and map our roadmap and program initiatives to measurable business value
• Collaborate with cross‐functional teams within Amazon Logistics and outside Amazon logistics to define strategy for acquisition and partner onboarding
• Work closely with ACES and station operations teams to launch, scale and implement processes and product changes
• Work with operations, product and tech teams to make prioritization/emulate good practices and conceptualize and implement program and tech interventions
• Identify process gaps and drive projects for sustained improvements, influencing and working with technology, operations and business teams and leaders
• Identify cost saving opportunities and raise the bar on customer and partner experience

Basic Qualifications

• 3+ years of program or project management experience
• 3+ years of working cross‐functionally with tech and non‐tech teams
• 3+ years of defining and implementing process improvement initiatives using data and metrics
• Bachelor's degree
• Advanced knowledge of Excel (Pivot Tables, VLookups) and SQL
• Experience defining program requirements and using data and metrics to determine improvements
• Speak, write, and read fluently in English

Preferred Qualifications

• 3+ years of driving end‐to‐end delivery and communicating results to senior leadership
• Experience driving process improvements
• Experience in stakeholder management with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.

#J-18808-Ljbffr