Senior Manager, Product Development

Senior Product Manager – Technical, Alexa Communications

Job ID: 3034220 | Amazon.com Services LLC

Such an assistant will play a vital role in managing the communication lives of customers, from drafting communications to coordinating with people on behalf of customers. At Alexa Communications, we’re leveraging Generative AI to bring this assistant to life. You will operate at the intersection of large language models, real time communications, voice and graphical user interfaces, and mixed reality, to deliver cutting edge features for end customers. Come join us to invent the future of how millions of customers will communicate with and through their virtual AI assistants.

As a Senior Product Manager - Technical in Alexa Communications, you will be responsible for building Announcements, messaging and sharing experiences, where Alexa acts as an agent to get things done for customers. This role is cross‑functional – you will work closely with engineering, science, design, business intelligence, operations, finance and executive teams to bring features to market and develop and grow business opportunities for Amazon. A successful candidate will be highly analytical, able to work effectively in a matrix organization, and adept at synthesizing a variety of technologies and capabilities into high quality, simple products and applications that customers love.

Drive product launches including working with business development, Alexa partner teams, public relations team, executives in other companies, and other product management team members

Monitor the business and refine the roadmap

Drive product launches including working with business development, Alexa partner teams, public relations team, executives in other companies, and other product management team members

Monitor the business and refine the roadmap

Given the scope and high level of ownership that product managers have in Alexa, rarely are two days the same. You are a business owner, customer‑facing representative for the service, and the point person for partner teams.

On a weekly basis, you will be working with customers to learn about the problems they are trying to solve, analyzing service and business metrics, writing PRFAQs, BRDs, and naming documents, iterating on product decisions with the Science and Engineering team, working with partners in solution architecture, legal, documentation, etc., On a daily basis, you’ll have a chance to work with everyone who makes products at Alexa successful, including senior leadership, engineers, business and sales experts, marketing, advocates, data scientists, content writers, and more. You will synthesize that feedback and other industry knowledge, with business and service data, to create strategies and test hypotheses. To develop that expertise, you’ll constantly be looking to learn by reaching out to other experts within the company and in the larger tech community, using your own product by developing samples, demos, side‑projects, and through mentorship, both as a mentor and mentee. Our customers are developers and technical decision makers, so you will be using code, technical documentation, and architecture diagrams to understand problems and communicate solutions.

5+ years of product or program management, product marketing, business development or technology experience

• Bachelor’s degree
• Experience managing technical products or online services
• Experience in representing and advocating for a variety of critical customers and stakeholders during executive‑level prioritization and planning

Experience in using analytical tools, such as Tableau, Qlikview, QuickSight

Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Dependent on the position offered, equity, sign‑on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. Applicants should apply via our internal or external career site.

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