Support Engineer REMOTO

MSC Mediterranean Shipping Company is a global business engaged in the shipping sector. Present in 155 countries, MSC facilitates international trade between the world’s major economies, and among emerging markets across all continents. Headquartered in Geneva, Switzerland, since 1978, MSC is a privately-owned organisation driven by the Aponte family. Today, we continue to focus on caring for customers, employees and the environment. From a one-vessel operation to a globally respected business we have an unfaltering commitment to people that have passion, creativity and willing to make a change.
MSC Technology Italy is the first division located in the national territory, complementing existing offices in Geneva (the Group's headquarters), Warren (New Jersey, USA), and Chennai (India).
MSC Technology embodies Passion and a commitment to Continuous Evolution, strongly believing in Equal Opportunities and Caring for its People—ultimately fostering a sense of Family within the Company.
With over 3,000 employees, our Technology Department plays a pivotal role in driving business growth and elevating the quality standards across our functional lines.
Working within an international office and engaging in cross-country collaboration offers the opportunity to connect with individuals boasting diverse technical skills, backgrounds, cultures, and professional experiences. International travel not only enriches your understanding of business and languages within the ICT realm but also provides avenues for personal and professional growth.
In 2020, MSC Technology Italy was established as a technological division of MSC with the goal of creating a Center of Excellence to support the MSC Group's business.
To continue our growth, we are hiring new talents. To work on our ERP Agency system, enriching its functionality and developing new modules as it is deployed worldwide. The team will build high-quality, innovative, and fully performing software that complies with our coding standards and technical design.

Within this team, we are looking for a Support Engineer which mission is to recommend and facilitate the design, development, testing, roll out, run and evolutions of the implementation, distribution and maintenance of Client-Server software applications. Candidate will be responsible for business analysis and day to day application care for our international clients. Some tasks may require testing user interface (not code testing).

This position requires basic knowledge of SQL databases or any other relational databases, working knowledge of Microsoft Windows operating systems (including servers 2012-2019). Also, ability to use Microsoft Office Suite and Remote Connection tools (Remote Desktop, Remote Administrator, Remote Desktop Manager).

He/she contributes with the Scrum Team and provides support throughout the entire rollout life cycle to ensure that the product meets company’s goals, business needs and requirements.

Support the Development Team in a daily basis to bring all details needed by the Developers; Communicate with MSC agencies users, assess problems, and gather all the information that could help addressing it Troubleshoot and identify potential solutions to the problem. When needed, liaise with development teams for code changes
Contribute to the Design and structure the test plan, test cases in relation to product backlog items
Help in refining the requirements by contributing to acceptance tests
Execute tests
Be an active contributor in the development of training material, processes documentation and Gap Analysis, for production release as well as for migration and transition.
Support the Key Users in testing activities, providing guidance and listening to their enquiries.
Post Go Live support, with end users and with Development/Support teams; Should keep self-updated with the current trends in the maritime and logistic industry as well as in Project Management methodologies by reading related magazines and periodicals participating in related seminars as required.
Knowing ITIL processes
Having worked in the L1/L2 support area, preferably in large companies
Is willing to participate in on-call duty
Strong communication skills in English
Availability for travel as required
We offer a range of benefits including new Learning opportunities, a comprehensive Welfare System, Life and Health Insurance, Modern Workstation and Discounts within the MSC group.
These include Meetups, Technical and General Events such as Gaming Tournaments, Company Charity Initiatives and a Sustainability program designed to benefit all employees.