Sales and Service Leader

About the RoleThe Overseas Service Manager oversees end‐to‐end after‐sales operations in international markets, covering service network management, customer experience, spare parts supply, technical support, and warranty compliance. This role ensures efficient, standardized, and high‐satisfaction after‐sales services to support global business growth and brand reputation

ResponsibilitiesResponsible for managing the after-sales service network, including the management of facilities, equipment, tools, personnel, and service processes;Responsible for managing the automotive parts, including procurement, spare parts logistics, warehouse management, and spare parts sales;Responsible for managing the technical support, including technical training, online and on-site technical support, and quality feedback;QualificationsBachelor's degree or above in Automotive Engineering, Mechanical Engineering, Business Administration, or a related fieldProven working experience in automotive after‐sales service, overseas service management, or related roles

Required SkillsProfound knowledge of automotive after‐sales systems, service processes, spare parts management, and warranty policiesStrong cross‐cultural communication and negotiation skills; fluent in written and spoken EnglishExcellent customer complaint handling and customer satisfaction improvement capabilitiesAbility to manage multiple projects, prioritize tasks, and deliver results under pressure

Preferred SkillsExperience in building or optimizing automotive after‐sales service networksTechnical background in automotive maintenance or diagnosis

We celebrate diversity and are committed to creating an inclusive environment for all employees. xrdbqlu All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.