Account Manager, Account Management Team

Since its inception in 2016 , Otoqi has established itself as a leading start-up in the automotive logistics sector, moving away from the old fashioned truck & trailer world, to a nimble and platform based driver-on-demand model.
Our strength lies in combining cutting-edge technology with operational excellence.
Our platform helps car rental companies, car dealers and car manufacturers overcome their logistical challenges. We set the industry standard for vehicle transportation in Europe, offering higher reliability and faster service through our disruptive model and continuous innovation.
To strengthen its customer success operations in Italy, Otoqi is looking for a Team Lead Account Manager who will be the driving force behind a growingAccount Managementteam. The Team Lead Customer Sucsess will play a key role in managing the team, ensuring exceptional customer experiences and directly contributing to customer success strategy and execution.
Management & Leadership
Recruit, train, and mentor theAccount Managementteam. Starting with one member, with plans to grow in 2026.
Define individual and team objectives, monitor progress, and facilitate team rituals (1:1s, weekly meetings, quarterly reviews).
Work closely with Sales, Logistics, BPO, and Central Ops teams to ensure a cohesive commercial approach and high customer satisfaction.
Participate in cross-functional projects (new offer launches, continuous process improvement, CRM tool enhancements).
Maximize user activity through KPI monitoring (order frequency, reactivation of dormant accounts, etc.).
Oversee client onboarding, configuration, and training ensuring SLA compliance and initial satisfaction.
Ensure high-quality interactions with clients and adherence to Otoqi best practices.
Achievement of customer satisfaction and retention targets across assigned accounts.
Strengthened client relationships leading to upsell and cross-sell opportunities.
Improved operational efficiency through optimized processes and data-driven insights.
Contribution to overall revenue growth and long-term customer loyalty.
Proven background in Customer Success, Account Management, or related roles (4+ years), with at least 2 years in team leadership or management.
Skilled at working with Sales, Operations, Logistics, and other teams; able to analyze data and adapt strategies to maximize customer value.
Experienced in implementing best practices, tools, dashboards, and workflows to improve efficiency and service quality.
Language skills : Mandatory spoken and written English and Italian proficiency (C1).
Proficiency in CRM tools (e.g., HubSpot): comfortable with commercial management tools to monitor and optimize team and sales performance.
Experience in the Automotive industry or 3PL Services.
Innovation : We are and feel innovetors, Help revolutionize the automotive logistics sector by bringing innovative solutions to the challenges of the automotive industry.

• ##Join a company with operations in France, Italy, and Germany, with plans for further international expansion.
• ##Flexible work policy : Flexible/hybrid remote working policy, promoting a balance between professional excellence and private life.

A phone interview with Hermine - Talent Acquisition Manager (30')