Technical Support & Training Specialist

Riassunto dell'opportunità da parte della Joinrs AI : TechnoGym cerca un Technical Training & Documentation Specialist a tempo pieno con laurea in Ingegneria o area tecnica affine e 1-2 anni di esperienza. La risorsa svilupperà programmi di formazione, creerà documentazione tecnica e supporterà l’uso dei prodotti. Il processo di selezione sarà interamente gestito da TechnoGym.
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Technogym inspires 70 million daily users to train using our innovative & engaging solutions for fitness, sport and health. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026.

Suppose you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams. We are searching for a skilled Technical Training & Documentation Specialist to join our team. This role involves developing comprehensive training programs, creating detailed technical documentation, and ensuring that all training materials meet the highest standards.
Promote and embed Technogym Technical Service core principles—Professionalism, Care, Safety, and Brand Promoter—by coordinating classroom, on-site, and digital training programs globally.
Design, manage, and monitor global training programs for technicians and installers, ensuring consistent knowledge transfer, high-quality execution, and alignment with business objectives.
Ensure achievement of performance, training, and technical KPIs through structured audits, evaluations, and continuous improvement initiatives.
Monitor global training progress and compliance, verifying adherence to defined training standards, technical competencies, and certification requirements.
Continuously improve training processes and methodologies, leveraging audits, performance data, and feedback to enhance effectiveness and scalability.
Develop and implement innovative training solutions, including e-learning platforms, webinars, and blended learning approaches to support global scalability and efficiency.
Enhance Technical Service quality across branches and distributors through targeted audits and competency development, with a strong focus on strengthening Second-Level Support and senior technicians.
Drive the development of tools and digital solutions to optimize training efficiency and improve accessibility, usability, and consistency of technical support content.
Experience of, or a proven interest in the fitness industry is highly desirable, along with excellent account management/solution selling/strategic thinking/relationship skills.
Bachelor’s degree in Engineering, Technical Communication, Education, or a related field.

• 1 to 2 years of experience in technical training, product support, or a similar role.
• Extensive understanding of the products to effectively train others and provide technical support.
• Strong language skills, with fluent English required; knowledge of Spanish or French is highly recommended.
• Excellent relationship-building abilities to engage with diverse stakeholders and trainees.
• Strong public speaking skills to deliver engaging training sessions and presentations effectively.
• Exceptional planning and time management skills to organize training programs and meet deadlines.