Human Resources Management Specialist

Job Description - Human Resources Officer (Medical Insurance And Wellbeing) (2600008)

Human Resources Officer (Medical Insurance And Wellbeing)

Professional Project

Fixed-term: one year with possibility of extension

CCOG Code : 1A06

FAO is committed to achieving workforce diversity in terms of gender, nationality, background and culture

Qualified female applicants, qualified nationals of non–under–represented Members and persons with disabilities are encouraged to apply

FAO staff are subject to the authority of the Director‑General, who may assign them to any of the activities or offices of the Organization.

The Food and Agriculture Organization of the United Nations (FAO) contributes to the achievement of the 2030 Agenda through the FAO Strategic Framework by supporting the transformation to MORE efficient, inclusive, resilient and sustainable agrifood systems, for better production, better nutrition, a better environment, and a better life, leaving no one behind.

FAO's Human Resources Division (CSH) provides HR strategies, policies, tools, guidance and oversight to FAO Offices worldwide to ensure that the Organization attracts, develops and retains a diverse, skilled and highly motivated workforce, delivering on the mandate of the Organization. Over the next years, the Human Resources Division will focus on developing and implementing a people centered strategy, and positioning HR as a strategic partner contributing to the achievement of the mandate of FAO.

The post is located in the Social Security Branch (CSHS). CSHS coordinates and provides advice and information on pension, social security and insurance schemes and provisions for FAO. It administers the United Nations Joint Staff Pension Fund (UNJSPF) on behalf of FAO current and former staff members, investigates requests for recognition of accidents/illnesses as Service‑Incurred, administers related compensation benefits and manages medical and other insurance plans offered to FAO staff, consultants and other non‑staff and retirees. The Human Resources Officer (Medical Insurance and Wellbeing) will play a critical role in the implementation of the next iteration of FAO's commitment as part of the joint UN system workplace mental health and wellbeing strategy, creating an enabling healthy working environment for all FAO staff members to thrive.

The incumbent monitors the day‑to‑day implementation of HR initiatives contributing to the organizational mental health and wellbeing of its staff members under the supervision of the Senior Human Resources Officer and in close coordination with relevant offices in accordance with FAO specific policy and guidelines. UN system workplace mental health and wellbeing strategy aims to increase the effectiveness of the UN system by optimizing the psychological health of UN staff. The strategy aims to promote a psychologically healthy and safe workplace that fosters positive culture and enhances staff wellbeing, prevents stigma and discrimination, and contributes to a productive and harmonious working environment. A variety of organization‑specific and inter‑agency efforts have been made to address psychosocial wellbeing and mental health in the United Nations workplace. The post is located in the Human Resources Division (CSH) at FAO Headquarters in Rome, Italy.

The Human Resources Officer (Medical Insurance and Wellbeing) reports to the Senior Human Resources Officer supervising the Social Security Branch, CSHS.

Monitors, reviews and coordinates the staff wellbeing HR related initiatives and programme and ensure the cross‑cutting programmes are implemented related to the HR policies, procedures, social security benefits and mental health strategy as applicable to FAO workforce. Contributing to HR wellbeing initiatives and productivity enhancement, conducting research and analysis, coordinating emergency response and support, serving as a HR wellbeing focal point, managing communication and outreach efforts, engaging stakeholders, and mobilizing resources.

The provision of human resource services to management and staff.

Plans and delivers services in designated human resource field(s);

Consults with ‘designated business partners’ on specific HR requests, issues, and problems, and provides advice, policy interpretations, and options on how to proceed.

Analyzes requirements and researches and analyzes information, data, statistics, and/or trends for the preparation of plans, strategies, reports, policies and/or other products.

Collaborates in the development of information/training materials and products to increase understanding of HR services and policies, promote capacity development and facilitate change across the Organization.

Researches and provides information to management and staff to resolve problems and/or reach agreement on various issues.

Leads short‑term work groups and participates on Organization‑wide committees and working groups.

Supports monitoring and coordination of the day‑to‑day activities of the Human Resources wellbeing initiatives and contributes to the programmes to improve productivity, efficiency and quality of service delivery and contributes to the implementation of new or modified policies, developments, projects and workflows.

Conducts research into emerging trends, issues and best practices related to human resources staff wellbeing initiatives, cross‑cutting social security benefit and entitlement matters within and outside of the UN common system.

Reviews and updates FAO's administrative framework related to social security and wellbeing, and coordinates HR related functions to support the implementation of organizational staff wellbeing policies.

Supports the implementation of the FAO Human Resources Personnel Support Plan during emergencies and crises, establishes the Family Focal Points (FFPs) network in FAO regional and decentralized offices, facilitates to capacity building of FFPs, and coordinates the duty of care for critical incident responses from the Human Resources Division.

Provides practical and technical support for the implementation processes related to human resources social security and staff wellbeing at FAO, including collaboration with partners within the UN common system or external service providers.

Supports annual HQ FAO wellbeing events in collaboration with the Health Services and co‑lead any outreach wellbeing events in FAO regional and country offices.

Analyzes and assesses escalated complaints pertaining to social security benefit claims with service providers in accordance with the internal administrative framework;

Supports FAO's initiatives derived from inter‑agency platforms and working groups.

Acts as HR focal point for the employee wellbeing related working group or committee and liaises with various stakeholders on system and business process improvement.

Provides analytical support to various committees and corporate initiatives on issues related to staff wellbeing;

Supports various HR teams in implementing the mental health and wellbeing strategy.

Supports the oversight of projects, including communication and knowledge sharing initiatives (such as newsletters, social media presence, digital content development, case study development, etc.).

Supports outreach initiatives communication and awareness of social security-related tasks functions across the organization and in collaboration with other internal stakeholders or UN agencies.

Supports the Senior HR Officer in engaging the necessary leadership support, champions, and partners to maintain momentum for successful HR initiatives regarding the implementation of the employee wellbeing strategy. Advanced University Degree (Master’s degree or equivalent) in Business Administration, Human Resources Management, Law and Finance or other related fields

Five years of relevant experience in administration, legal or human resources management, including relevant experience in one or more of the following areas: staff wellbeing, programme management, HR entitlement and benefits, HR communication and outreach, medical insurance or HR social security related matters

Working knowledge (proficiency - level C) of English and intermediate knowledge (intermediate proficiency - level B) of another official FAO language (Arabic, Chinese, French, Russian or Spanish)

Work experience in more than one location or area of work, and particularly in field positions is desirable.

Extent and relevance of experience in staff wellbeing, programme management, HR entitlement and benefits, HR communication and outreach, medical insurance or HR social security related matters.

Extent and relevance of experience in the application of programme management at the international level is desirable.

Extent and relevance of experience in project management of system change/improvement programs is desirable.

An HR professional certification is considered an asset.

FAO reserves the right not to make an appointment

Extension of fixed term appointments is based on certification of performance and availability of funds

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances.

A competitive compensation and benefits package is offered. Education grant for children

• Home leave travel
• 30 working days of annual leave per year
• International health insurance; optional life insurance
• flexible working arrangements

To apply, visit the recruitment website at Jobs at FAO and complete your online profile. We strongly recommend that your profile is accurate, complete and includes your employment records, academic qualifications and language skills.

Candidates are requested to attach a letter of motivation to the online profile.

Your application will be screened based on the information provided on your online profile.

FAO only considers higher educational qualifications obtained from an accredited institution recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / UNESCO. FAO encourages applicants to provide performance assessment and authorization to conduct verification checks of past and present work, character, education, military and police records to ascertain any and all information which may be relevant to the employment qualifications.

Personal information provided on your application may be shared within FAO and with other companies acting on FAO’s behalf to provide employment support services such as pre‑screening of applications, assessment tests, background checks, and other related services. Only applications received through the FAO recruitment portal will be considered.

If you need help or have queries, create a one‑time registration with FAO’s client support team for further assistance:

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