Manager, Product Delivery

Overview

For millions of customers worldwide, the Amazon name is synonymous with delivery – and the Cross‑Border Delivery Experience (XB DEX) team provides global customers with innovative ways to get what they want and need, by enabling the choices they make on every order, every day. XB DEX builds, launches, and manages customer‑facing products that define the delivery experience for millions of cross‑border customers along with the CX features presented to them every day from Search through Checkout. Together, XB DEX is changing how customers experience delivery – from the speed, convenience, and selection features they see on the site every day, to launching delivery benefits and new programs for customers around the world.

What will you do?

As a Senior Product Manager – Technical, you will shape the future of Amazon's cross‑border customs compliance platform. You will define Amazon's Know Your Customer (KYC) vision and execute the long‑term strategy for how millions of customers worldwide securely provide identity documentation for international purchases. This role offers the unique opportunity to transform a critical compliance requirement into a seamless customer experience while enabling Amazon's global expansion.

Responsibilities

• Shape Strategic Vision: lead the strategic vision and architecture, transforming KYC from a compliance tool into Amazon's unified identity management platform. This includes spearheading re‑architecture initiatives to create a modular, scalable system that optimizes expansion and championing AI/ML integration to achieve improvement in first‑time acceptance rates and faster market launches.
• Drive Customer Experience Innovation: design intelligent features that reduce manual inputs from customers and enhance validation capabilities. Focus on creating seamless experiences across marketplace, program, and use case boundaries while partnering with stakeholders to improve conversion.
• Lead Technical Re‑architecture: orchestrate integration with multiple platforms (Checkout, Your Orders, Seller Central), building robust carrier feedback mechanisms and monitoring systems, and designing scalable solutions that support diverse requirements across 200+ destinations. Drive the requirements and engage in decisions on self‑service configuration capabilities that empower business teams to manage their unique requirements.
• Stakeholder Management: manage relationships with multiple stakeholders including carrier operations team, Trade Legal, Business teams, and partner tech team. Drive data‑driven decisions, set up enhanced analytics and reporting capabilities, present regular updates to senior leadership on compliance progress and strategic initiatives, and balance competing priorities across compliance, customer experience, and operational efficiency.

Key Job Responsibilities

Define a data‑driven product vision, develop business cases, requirements, and prioritize competing opportunities.

Work directly with engineering to build exceptional products and manage annual roadmap.

Understand customer (external and internal) needs, define clear requirements and execute to high expectations in a fast‑paced environment.

Interact with stakeholders at multiple levels and in multiple locations, working with business, operations, tech and BI teams to define and deliver solutions.

Anticipate bottlenecks, provide escalation management, and make tradeoffs to balance business needs versus technical or operational constraints.

A day in the life

There may not be a typical day. One day you may be leading a vision workshop or presenting to a VP, and the next day conducting a deep dive into a customer anecdote or collaborating with your software development and UX Design partners to build a feature. Consistently you will have your charter’s goals and progress top of mind, driving clarity and stakeholder alignment, and looking around corners to anticipate problems that may affect individual or team outcomes.

Basic Qualifications

Bachelor's degree

Experience owning/driving roadmap strategy and definition

Experience with feature delivery and tradeoffs of a product

Experience contributing to engineering discussions around technology decisions and strategy related to a product

Experience managing technical products or online services

Experience representing and advocating for a variety of critical customers and stakeholders during executive‑level prioritization and planning

Preferred Qualifications

Experience in using analytical tools, such as Tableau, Qlikview, QuickSight

Experience in building and driving adoption of new tools

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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