Service Infrastructure Specialist

domain Information & Communication Technology

Milano, IT

ICT Infrastructure Services Specialist

We are looking for an ICT Infrastructure Services Specialist to join our ICT team in Bolton Group based in Italy, Milan.

The role’s main responsibilities will be driving the successful delivery of IT projects, managing key suppliers, and ensuring exceptional service levels.

Lead and manage the delivery of multiple IT infrastructure projects, ensuring they are completed on time, within budget, and to a high standard.

Develop and maintain strong relationships with key infrastructure vendors and service providers, managing contracts and SLAs (Service Level Agreements) to achieve optimal performance.

Implement and oversee IT service management processes, ensuring seamless service delivery to internal stakeholders.

Define, track, and report on key performance indicators (KPIs) to measure the effectiveness and efficiency of IT infrastructure operations.

Work collaboratively with the cyber security team to assess vulnerabilities, develop remediation plans, and ensure their successful implementation.

Support the company's multi-cloud migration journey with particular focus on Microsoft 365 and Azure environment.

You will report directly to our ICT Infrastructure Manager. Additionally, you will collaborate with the ICT Infrastructure team.

Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.

About 5 years of experience in IT infrastructure project management or a similar role.

Proven track record of successfully delivering complex IT projects on time and within budget.

Strong understanding of IT service management frameworks (ITIL preferred).

Microsoft 365 and MS operating systems, Unix/Linux

Experience in managing vendors and service providers.

Contract type: Working Hours: Full Time

Remote Working: Standard business hours with remote working options available

Bolton is an Italian family‑owned fast‑moving consumer goods company with 10,500 people located across 60 offices, 17 production facilities, 10 R&D laboratories, and 14 fishing vessels worldwide. With a diverse portfolio of over 60 quality brands, Bolton has been enriching the lives of millions of people every day for more than 75 years, making their everyday more delicious, more enjoyable, useful, and beautiful.

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