Dealer Network Analysis Specialist

Dealer Network Solutions Manager
Hybrid
Type of contract: Full/Part Time: Full time
Vimercate (MB), IT Poznań, PL Madrid, ES
BSAM), headquartered in Nashville, Tennessee, and Bridgestone Europe, Middle East and Africa (BSEMEA), headquartered in Brussels, Belgium, operate collectively as a “Bridgestone West” strategic region. This region services the strategic business needs of teams across the Americas, Europe, Middle East and Africa. BSAM and BSEMEA are subsidiaries of Bridgestone Corporation, globally headquartered in Japan. Bridgestone and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand products and solutions to address the needs of a broad range of customers and industries.
The Dealer Network Solutions Manager supports the Retail Centre of Excellence in delivering strategic projects that drive continuous improvement across the EMEA retail network. The role is responsible for designing, developing, and managing digital solutions that enhance operational efficiency and elevate the consumer experience in retail operations.
By translating business needs into effective digital tools, the role ensures that retail teams are equipped with scalable, user-centric, and data-driven solutions that support operational excellence, customer satisfaction, and long-term network growth.
Project Management
Lead and support strategic, cross-functional projects focused on retail operational excellence and customer experience
Ensure timely delivery of project milestones aligned with business objectives
Support project planning, documentation, status tracking, and communication
Monitor tool performance and usage through KPIs and dashboards
Manage, oversee, and optimise core digital tools, including:

Call management systems
Booking tools
Digital check & vehicle inspection platforms
Dealer portals
Ensure digital solutions are intuitive, reliable, and aligned with operational requirements

Partner with cross-functional teams to improve usability, efficiency, and service quality
Act as a key contact point for retail teams, ensuring tools support daily operations and customer satisfaction
Experience managing digital tools in retail environments
~ Knowledge of dealer network operations and training platforms

Proven project and change management experience, particularly in tool implementation
Strong analytical skills and ability to interpret complex data for decision-making
Advanced Excel skills (pivot tables, formulas, data analysis)
Familiarity with digital platforms and retail operational tools
Experience monitoring KPIs and dashboards
Languages
Strong communication skills in English (written and spoken)
Additional European languages are an advantage
Customer-oriented mindset with strong problem-solving skills
At Bridgestone, what really matters is fostering co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality”, for that, we offer you:
The opportunity to develop and grow, through training and regular mentorship.
Corporate Social Responsibility activities.
We are committed to create an even more inclusive culture that advances equity, embraces individuality, and helps our increasingly diverse teammates, customers, and communities thrive, by providing equal opportunities in employment.